Told Plumbing
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
BBB A+ accredited with 64 of 88 reviews at 5 stars, but 16 one-star reviews and themeCounts.expensive=8 signal real pricing disputes alongside strong workmanship praise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 88 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Workmanship cited in 14 reviews including pipe-tape-and-dope detail on water heater installs
2 cited reviews
“Amazing guys they installed a new water heater in our duplex the technician was super chill and they do really high quality work, not many people go the extra length to use both pipe tape and pipe dope to seal things they seriously do high quality work and the new water heater works great.”
“These guys did a great job for me on construction job in Salt Lake City. We moved the toilet in a basement and several other water lines. They communicated great and did great work. They also stayed within the budget that they proposed highly recommend.”
Cited in 3 of the 88 reviews we analyzed — 1 cited review not excerpted here.
Honest diagnostic calls — Kelly cleaned a sump pump another company had quoted as a replacement
1 cited review
“Told Plumbing is an honest company! I had problems with my sump pump in the basement and had another plumbing company out and without really looking at it too much they told me I needed a new one and quoted me super high. I talked to Jon at Told Plumbing and he said he would have Kelly come out and look at it and if it needed to be replaced they quoted me way lower than the estimate from the other company.”
Cited in 2 of the 88 reviews we analyzed — 1 cited review not excerpted here.
Commercial project execution praised — boilers replaced with clean handoff and clear billing
Cited in 2 of the 88 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Estimate jumped from agreed $150 to $500 mid-service with no advance notice on water heater work
“I hired them to do a Tune Up on my water heater and Furnace and we settled on $150 for the entire service. then a technician specialized only in water heater came, he decided to change a part, it took him 2 1/2 hours, they tried to charge me $500.00, they didn't explain to me that the estimate would be going up.”
Red flag
One reviewer alleges $965 charge to jet a mainline drain after multiple plumbers spent days diagnosing
Cited in 1 of the 88 reviews we analyzed.
themeCounts.expensive=8 with specific complaints like $965 to jet a pipe and $500 surprise charge on a $150 tune-up
“I hired them to do a Tune Up on my water heater and Furnace and we settled on $150 for the entire service. then a technician specialized only in water heater came, he decided to change a part, it took him 2 1/2 hours, they tried to charge me $500.00, they didn't explain to me that the estimate would be going up.”
Cited in 2 of the 88 reviews we analyzed.
Handyman side of business flagged as expensive and rude; pot filler install failed after setup was done
Cited in 1 of the 88 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 88 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“WATCH OUT! They will take you to the cleaners! They are a HUGE RIP OFF and completely DISHONEST. $965.00 to jet a pipe. I don't usually write reviews, but please read this before you hire Told Plumb and save yourself a big headache. I am writing this review for my mom who is a single lady and who Told plumbing totally ripped her off. My mom had a clog in her mainline drain. It took them several different …”
“I believe I got overcharged about $50. The invoice did not itemize parts and labor, but simply stated "Fixed leak on main water line to house and fixed toilet" and charged me $320. The water line was fixed but the toilet still leaked, so I had to fix it later myself. I called to complain about the toilet, and to determine why the overcharge, and why they didn't break down parts and labor on the invoice. This …”
“$1000 an hour for weekend emergencies? When I spoke to the fellow on the phone he gave me an estimate for the job I described as $250. I thought that was steep, but the seal on the toilet had given way and the little valve to turn off water to the toilet was not working and started leaking when I tried to turn it off; I was desperate to get it fixed quick as we live in the basement and there is only the one toilet. …”
Positive
“I spent weeks looking for the right company to replace two boilers at my work. Told Plumbing's customer service and bid won them the project. They were able to get the project scheduled rather quickly and even considered the weather so as not to cause too much disruption to our office conditions. The employees assigned to the week long project were professional, trustworthy, and independent workers, meaning they …”
“I woke up last week at 7:45am to a big soppy puddle in my basement, the main water valve coming into my house was leaking so badly. I didn't know what to do. I searched on my phone & found the closest plumber, they showed up within 15 minutes & got to work. This company came to my rescue!! I'm very grateful for their prompt service & affordable cost on such short notice. The main shut off valve & shut off valve to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2022.
Across platforms
Should you hire Told Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Told Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Told Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Provo · South Jordan · Herriman