Thompson & Thompson Service Group
Plumber · Pooler, GA · Open 24 hours per Google listing
Our verdict
Answers emergency calls on weekends and holidays with same-day service, charges fair after-hours rates, and leaves customers impressed with thorough workmanship.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Pooler, GA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews are 5-star ratings with consistently high praise across reliability, responsiveness, and workmanship
5 cited reviews
“He took the time to explain the whole process; which was great”
“went above and beyond to make sure everything was done right”
“guaranteed a plumber that day on Saturday morning”
“the bill was not at all what I expected after hours weekend”
“worked hard to make sure we wouldn't have to go without ac”
3 of 5 reviews specifically praise emergency/after-hours responsiveness, including guaranteed same-day service on Saturday morning during Christmas week
3 cited reviews
“guaranteed a plumber that day on Saturday morning”
“the bill was not at all what I expected after hours weekend”
“worked hard to make sure we wouldn't have to go without ac”
After-hours weekend pricing is fair—one reviewer expected higher costs but was pleasantly surprised by the bill
1 cited review
“the bill was not at all what I expected after hours weekend”
Technicians explain work clearly and go beyond minimum requirements; 2 reviews mention extra effort and detailed communication
2 cited reviews
“He took the time to explain the whole process; which was great”
“went above and beyond to make sure everything was done right”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I'd just like to say, thank you. Mr. Milton came, saw and defeat the problems. He removed and installed our garbage disposal. He took the time to explain the whole process; which was great. He examined the job, got the needed parts and installed the unit. It wasn't the easiest thing possible to do. But he did it. He even got us to aquire a yearly service program. No pressure applied either. I just wanted to take the …”
“Hose came to our house to give us a hot water tank quote. This resulted in two hot water tank installs & disposals(same day). What stood out immediately was that he wasn’t a sales guy — he’s the one who actually does the work. Hose is professional, efficient, and clearly experienced. He went above and beyond to make sure everything was done right. The work was completed smoothly, and the area was left clean. The …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 252 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Thompson & Thompson Service Group?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Thompson & Thompson Service Group?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Savannah · Pooler · Richmond Hill