Thompson & Thompson Service Group
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Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 252 reviews
Our Verdict
#8 of 13 in Pooler, GA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 252 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
No significant concerns found in reviews ✓
Communication
All 5 reviews are 5-star ratings with consistently high praise across reliability, responsiveness, and workmanship
3 of 5 reviews specifically praise emergency/after-hours responsiveness, including guaranteed same-day service on Saturday morning during Christmas week
Technicians explain work clearly and go beyond minimum requirements; 2 reviews mention extra effort and detailed communication
Pricing
After-hours weekend pricing is fair—one reviewer expected higher costs but was pleasantly surprised by the bill
Customer reviews
Reviews from Google, Yelp & more
I'd just like to say, thank you. Mr. Milton came, saw and defeat the problems. He removed and installed our garbage disposal. He took the time to explain the whole process; which was great. He examined the job, got the needed parts and installed the unit. It wasn't the easiest thing possible to do. But he did it. He even got us to aquire a yearly service program. No pressure applied either. I just wanted to take the time to thank Him and the company again. The service was excellent in every way.
Hose came to our house to give us a hot water tank quote. This resulted in two hot water tank installs & disposals(same day). What stood out immediately was that he wasn’t a sales guy — he’s the one who actually does the work. Hose is professional, efficient, and clearly experienced. He went above and beyond to make sure everything was done right. The work was completed smoothly, and the area was left clean. The experience was so good we’re planning on upgrading our kitchen sink and shower with Thompson & Thompson. Highly recommend.
Our hot water heater started leaking in the weekend going into Christmas week. On a Saturday morning, they answered and guaranteed a plumber that day. Joel came out and was the absolute best. He worked his tail off in a confined space and was very knowledgeable as he related the various challenges. I would request him specifically again, great hard-working guy.
My family and I appreciate everything Johnny and the T&T group have done to help us. If we could give a higher rating we would, and we recommend T&T to anyone who needs their services. When our ac gave out and the house reached 90+ degrees, they worked hard to make sure we wouldn't have to go without ac any longer than necessary. Thank you again Johnny and the team at Thompson and Thompson.
I had a hot mess plumbing backup “ After hours “ of course, I contacted the office and from Hello I received nothing but Above and Beyond personal and professional quick service. I was impressed with their pricing as well, considering it was an after hour on the weekend call the bill was not at all what I expected .
Business details
Service area
Based in Pooler. Serves 2 nearby cities within 20 miles:
Thompson & Thompson Service Group