The Plumbing Works
Plumber · Reading, PA
Our verdict
Excellent emergency response and communication, but pricing can be aggressive—get a second opinion on major work before committing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Reading, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional same-day emergency response: sent 2 experts same day for sump pump failure during rainfall
1 cited review
“called, lady answered was extremely nice. sent 2 experts same day”
4 of 5 reviews praise professionalism, timeliness, and courteousness of technicians by name (Ryan Peter, Dan, Dylan)
2 cited reviews
“very knowledgeable, professional, timely manner. PERFECT!!!”
“always on time, constantly communicating what they were doing, process”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Transparent communication during complex work: constantly updated customer on sewer line replacement progress and offered payment plans
2 cited reviews
“always on time, constantly communicating what they were doing, process”
“called, lady answered was extremely nice. sent 2 experts same day”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential predatory pricing: one 1-star review alleges company took advantage of vulnerable customer (frantic, recently hospitalized, living alone) by quoting inflated price for simple repair and discovering conveniently-timed 'additional leak' mid-job
Cited in 1 of the 5 reviews we analyzed.
Red flag
Failed repair accountability: customer reports company refused warranty/corrective work on failed sink repair, instead upselling ~$1,000 additional work as 'compensation' for their initial fix
Cited in 1 of the 5 reviews we analyzed.
Major pricing concerns: one customer was quoted $400 for a small bathroom sink repair, then charged additional fees for allegedly undisclosed second leak; final bill approached $1,000 for what customer considered a minor fix
Cited in 1 of the 5 reviews we analyzed.
Workmanship quality issue: customer reported sink repair failed within months—pipe that was 'fixed' later sprayed water when tested by another contractor
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The plumbers that came out were nice but because they seen that I was frantic and really in need I feel I was taken advantage of. I have a small sink in my bathroom and the plumber told me that he could fix my sink for $400. I then ran to atm while they began fixing it. Upon doing so I trusted the men in my house because I live alone and had just come from the hospital. By time I got back they were already done …”
Positive
“My sump pump started to keep running with no water plus smoking. This was when we had gotten the 2" of rain and it was supposed to rain more. I Googled plumbers near me and it brought up The Plumbing Works. I called, the lady who answered the phone was extremely nice. She sent 2 experts out to my home same day. I was given 2 options : put in same kind I had which was on small size, or dig a bigger hole and put in a …”
“I cannot express enough how wonderful it was to work with The Plumbing Works. We needed to have our main sewer line replaced which required a few days of work. Dan and his team were excellent! They were always on time, courteous, and clean. They were constantly communicating what they were doing, where we were in the process, and asking questions as needed. I also spoke with Lisa, the office manager, quite a few …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 398 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2024.
Own The Plumbing Works?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Reading · Womelsdorf · Martindale · Bechtelsville