The Plumbing Works
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Based on review analysis
2 concerns
Potential predatory pricing: one 1 star review alleges company took advantage of vulnerable customer (frantic, recently hospitalized, living alone) by quoting inflated price for simple repair and discovering conveniently timed 'additional leak' mid job, Failed repair accountability: customer reports company refused warranty/corrective work on failed sink repair, instead upselling ~$1,000 additional work as 'compensation' for their initial fix
Trust Score: 0/100 · Based on 398 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 398 Reviews Tell Us
Emergency Response
Exceptional same-day emergency response: sent 2 experts same day for sump pump failure during rainfall
Emergency and burst pipe repair
What To Watch Out For
Major pricing concerns: one customer was quoted $400 for a small bathroom sink repair, then charged additional fees for allegedly undisclosed second leak; final bill approached $1,000 for what customer considered a minor fix
Workmanship quality issue: customer reported sink repair failed within months—pipe that was 'fixed' later sprayed water when tested by another contractor
Potential predatory pricing: one 1 star review alleges company took advantage of vulnerable customer (frantic, recently hospitalized, living alone) by quoting inflated price for simple repair and discovering conveniently timed 'additional leak' mid job
Failed repair accountability: customer reports company refused warranty/corrective work on failed sink repair, instead upselling ~$1,000 additional work as 'compensation' for their initial fix
Quality & Professionalism
Exceptional same-day emergency response: sent 2 experts same day for sump pump failure during rainfall
4 of 5 reviews praise professionalism, timeliness, and courteousness of technicians by name (Ryan Peter, Dan, Dylan)
Workmanship quality issue: customer reported sink repair failed within months—pipe that was 'fixed' later sprayed water when tested by another contractor
Communication
Transparent communication during complex work: constantly updated customer on sewer line replacement progress and offered payment plans
Pricing
Major pricing concerns: one customer was quoted $400 for a small bathroom sink repair, then charged additional fees for allegedly undisclosed second leak; final bill approached $1,000 for what customer considered a minor fix
Customer reviews
Reviews from Google, Yelp & more
My sump pump started to keep running with no water plus smoking. This was when we had gotten the 2" of rain and it was supposed to rain more. I Googled plumbers near me and it brought up The Plumbing Works. I called, the lady who answered the phone was extremely nice. She sent 2 experts out to my home same day. I was given 2 options : put in same kind I had which was on small size, or dig a bigger hole and put in a bigger one with warranty and will last much, much longer for 4,300. I couldn't believe it but they actually waited for me to contact my homeowners to see if that would be better, it wouldn't. In the meantime they left. I decided to go with the bigger one and they have payment plans which we qualified for 12%, I know right, so low and 65.67 payments for, get this 120 months! Longer than a car. Of course we'll have it paid off before then. So, Ryan came back next morning, with a helper, and it took maybe 4 hours. And this one has a lid, my other one didn't. And this one is so quite, which my son loves due to it being in his apartment. Since I had my basement flood 2x I had a floating floor put in last time so the water goes under floor right to sump pump. If anyone is in need of a plumber,for any reason at all definitely call The Plumbing Works. Excellent service!
I cannot express enough how wonderful it was to work with The Plumbing Works. We needed to have our main sewer line replaced which required a few days of work. Dan and his team were excellent! They were always on time, courteous, and clean. They were constantly communicating what they were doing, where we were in the process, and asking questions as needed. I also spoke with Lisa, the office manager, quite a few times, and she was always so sweet, understanding, and helpful! In a highly stressful situation, they made it as easy as possible. I will be recommending them to any one needing plumbing work moving forward.
Plumbing works, I can’t say enough about this business. Ryan Peter was my tech. Ryan was very knowledgeable, and a very nice person. Ryan did his job as a professional and in a very timely manner. PERFECT!!! Couldn’t have been better! I 100% recommend the Plumbing Works to anyone needing there services!!!! Jim Dolak.
The plumbers that came out were nice but because they seen that I was frantic and really in need I feel I was taken advantage of. I have a small sink in my bathroom and the plumber told me that he could fix my sink for $400. I then ran to atm while they began fixing it. Upon doing so I trusted the men in my house because I live alone and had just come from the hospital. By time I got back they were already done with the sink. Its a really small sink. I then asked could I take a bird bath because I can't use the tub? The plumber said no. He said that he found another leak. I stated that why would you charge me $400 for something that I can't use. He stated that he needed to wait for the pipes to unfreeze. Fast forward to last week the new people who are working on my house turned on the water and the pipe that THE PLUMBING WORKS supposedly fixed was spaying all over. When I called the company and asked why is this happening they then said because the pipe that they fixed is compensating for the other side. So they fixed a product that was doomed to fail. In there desperate attempt to take advantage who obviously knew nothing about plumbing and was in desperate need. This was is the wrong way of doing business. It should be stopped. They should come fix my sink like they said when I gave them the money. So they are trying to charge me almost $1000 for a small sink and I mean its really small. I wish you guys could see this.
Had a great experience with The plumbing works! Had older pipes in a newly purchased home, they supplied options of the work I needed and they were able to get our dishwasher working again! Dylan and Dan were very nice, courteous, and efficient. Will definitely use them again if we need anymore work done. Thanks again!
Business details
Service area
Based in Reading. Serves 2 nearby cities within 20 miles:
The Plumbing Works