The Country Plumber
Plumber · Stevens Point, WI
Our verdict
The Country Plumber: 4.3 stars from 162 reviews but 19.7% negative sentiment; 10 of 66 sampled reviews are 1-star. Billing disputes appear across 3 separate complaints including undisclosed credit card surcharges and overbilling.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Arlington, WI · compare all →
Our opinion, based on the 66 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day response dispatched for a city-flagged lateral line blockage — 75+ feet of lateral pipe snaked and debris removed same day.
1 cited review
“The Country Plumber team arrived validated the concerns removed necessary equipment and promptly snacked over 75 feet of lateral plumbing pipe finding debris that cause for blockage and basement flooding.”
Sunday emergency repair dispatched — Fred performed professional work; Travis praised for a follow-up prompt service call.
Cited in 1 of the 66 reviews we analyzed.
Multi-year customer cites consistently good quality and reasonable pricing for seasonal winterizing and leak repairs.
Cited in 1 of the 66 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing discrepancy: customer agreed to $275 drain clearing + $150 scope = $425 total; billed over $875 with no explanation for the extra $450.
“Since I wanted the job done right, I agreed, expecting the total to be $425. But when I received the bill, they had me charged EXTRA $450 instead of”
Red flag
3% credit card surcharge applied without disclosure at booking — charged $309 on a $300 bill after customer was not warned when scheduling.
“bc I chose to pay with a credit card and not a debit card, I incurred a 3% fee. The person taking my payment over the phone had not mentioned this at any point.”
Communication failures: 15-year customer called repeatedly about a tub installation — receptionist repeatedly took messages that were never returned, over multiple weeks.
Cited in 1 of the 66 reviews we analyzed.
5 of 66 sampled reviews cite slow response, including repeated callbacks that took days.
Cited in 2 of the 66 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 66 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“After our septic was pumped, I called a few weeks later to pay the balance. I hadn't received a bill in the mail yet but knew a balance was due and wanted to take care of if. Our bill was for $300 and I gave payment information over the phone. The next week when I sat down to pay bills, I noticed a charge for $309 on my account. I already knew what was going on but I called to clear it up. "Hey, you charged me $309 …”
“⭐☆☆☆☆ (1/5 Stars) I had a very disappointing experience with Country Plumber, Inc. and would not recommend them. They came to clear a clog and opened it through the downstairs toilet for $275. After finishing, they told me that roots were coming out and that the issue could be due to pipe separation, meaning the problem might come back. They said they couldn’t warranty their work unless they checked further, which …”
“For 15 years we had them do all our work. Last fall we contacted them about having a tub and surround installed. They gave us a ballpark quote over the phone and said to call back when we had the tub and materials on site. We called them back too let them know we had everything and find out when they could come. The receptionist took the message and said they would call us that afternoon our the next morning. No …”
Positive
“Great customer service and quick response time! We've used Country Plumber for several years and have always had a good experience. Every employee we've encountered is helpful and knowledgeable. It's nice to work with a company that has a long-standing history of reputable service. Thank you!”
“The Country Plumber was recommended by the City of Portage Water department due to having a Lateral line potentially plugged by debris/tree roots. When Country Plumbers was contacted the receptionist was really polite and understood my concern. After checking with Management for response time a voicemail was left on my phone stating they could respond the same day. The Country Plumber team arrived validated the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2025.
Should you hire The Country Plumber?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own The Country Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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