That Plumber
Plumber · Canton, OH
Our verdict
4.7★ across 104 reviews with 89 five-stars; fast response and fair pricing cited in 18+ reviews, but 6 one-stars flag workmanship and overpricing complaints worth noting.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day or next-day scheduling confirmed in 10 reviews; 18 reviews cite fast_response theme, including after-hours service at no extra charge.
2 cited reviews
“Great service and very fair pricing!! I was able to get a next day appointment, Steve the plumber came to the house on time, was very respectful and had the job done professionally and with no delays! Great communication from the office staff as well.”
“I called just before closing time after loosing all water pressure in my tub. A plumber responded and restored water pressure, within hours; at no additional charge for after hours service! Thank you for really caring for the community!”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing cited in 4 reviews and cheap-plumber mentions in 12; multiple reviewers note price matched or beat expectations on water heater and toilet jobs.
1 cited review
“They got us on the schedule for next day hot water tank replacement. They arrived as scheduled, prepped area to leave no mess & had the job done in short order. Prices are fair, quality work. We won't hesitate to contact them again.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Bathroom remodel delivered 'Absolutely Stunning' finish per one reviewer; workmanship theme appears in 17 reviews overall.
1 cited review
“They got us on the schedule for next day hot water tank replacement. They arrived as scheduled, prepped area to leave no mess & had the job done in short order. Prices are fair, quality work. We won't hesitate to contact them again.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review describes tech unable to complete electrical portion of quoted job, charged $494 anyway without finishing; scope was pre-discussed at estimate.
Cited in 1 of the 100 reviews we analyzed.
3 of 100 reviews cite expensive or overpriced billing; one reviewer paid $494 before incomplete electrical work, another flagged no itemized receipt when requested.
Cited in 2 of the 100 reviews we analyzed.
Poor workmanship flag in 4 reviews: one bathtub overflow fixed with wrong-type caulk that failed immediately and still leaked.
“They barely looked at the issue, and just used caulk around the plate and diverter. The caulk barely held up and looked horrible, like it wasn't even the right kind for bathrooms. And they didn't even fix the issue as it is still leaking.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They were called to fix a leak from my bathtub overflow plate. They barely looked at the issue, and just used caulk around the plate and diverter. The caulk barely held up and looked horrible, like it wasn't even the right kind for bathrooms. And they didn't even fix the issue as it is still leaking. I would never use them again or recommend them.”
“I requested a plumbing quote and never heard from them”
“We asked That Handyman for an estimate to install an exhaust fan in the bathroom of our one-story home. We told the tech we did not want or need a light in the fan but wanted a fan that was quiet. We received his estimate of $500.00 - $600 on June 7, 2021. This estimate included the purchase of an exhaust fan, and all work involved in installing the exhaust fan. On June 14, 2021 the tech installed the fan but he …”
Positive
“I had a pipe break behind the wall in my shower. I called and talked to Stacy who was very nice and helpful. They got me scheduled within 24 hours. Jason came out to fix the shower. He was very knowledgeable and very careful fixing my shower. If you are looking for an honest knowledgable plumber. Look no further. Roger Schuler”
“Our second time using That Plumber. They got us on the schedule for next day hot water tank replacement. They arrived as scheduled, prepped area to leave no mess & had the job done in short order. Prices are fair, quality work. We won’t hesitate to contact them again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire That Plumber?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own That Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
That Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: North Canton · Canton · Limaville · East Canton