Sunrise Plumbing
Plumber · Rowlett, TX · Open 24 hours per Google listing
Our verdict
26 of 100 analyzed reviews are 1-star. One customer was charged $400+ to install a customer-supplied toilet plus $200 for parts; a Yelp reviewer alleges a scam slab-leak diagnosis with a $10,000 repair. Andrew, Jeff, and Mitchell are named for quality work on the positive side.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Mesquite, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Tech Jeff arrived within two hours of an outside-faucet leak call and had it fixed in an hour
1 cited review
“My outside faucet was leaking and had a tech, named Jeff, come out within two hours to fix.”
Andrew Avalos gave a calming second-opinion sewer-test diagnosis after the customer paid $600 to a 1.4-star competitor
Cited in 1 of the 100 reviews we analyzed.
Andrew replaced under-sink plumbing before new cabinets went in, with the customer noting three prior visits and consistent trust
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp 1-star alleges Sunrise diagnosed a slab leak that wasn't there and charged $10,000 to repair a line that wasn't leaking
“Told a lady she had a slab leak under a home when she didn't then charged her 10000 to repair a line that wasn't leaking.”
Red flag
3-week scheduled HVAC tube-up was cancelled the day of the appointment because the company had no HVAC employees and was training new ones
Cited in 1 of the 100 reviews we analyzed.
Red flag
8 reviews flag pricing as expensive and 4 flag surprise fees out of 100 analyzed
“I was charged $400+ to install a toilet. Then another $200 for parts.”
1 more cited review
“Told a lady she had a slab leak under a home when she didn't then charged her 10000 to repair a line that wasn't leaking.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Customer charged $400+ to install a customer-supplied toilet plus another $200 for parts and called the bill outrageous
“I was charged $400+ to install a toilet. Then another $200 for parts.”
5-star reviewer Richard Thompson still says 'Good work on a simple job but quite expensive'
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Overall, the installation was completed and I believe the plumber did a good job. However, the amount I was charged to install a toilet that was purchased before the company arrived was outrageous! I was charged $400+ to install a toilet. Then another $200 for parts. I am truly disappointed in Sunrise Plumbing in reference to the price I was charged. During Covid Sunrise Plumbing completed a repair and the plumber …”
“Called this company to come out to check my electric water heater. Had stopped working with E10 code. Bought it from Lowe's 2 years ago, installed by Lowe's with 12 year warranty. Called the AO Smith toll free number. They said I could use a local company if I chose too. The company they recommended was closed for the holidays. I called this company. They told me he would be out this morning. Finally showed …”
“This is my very first time writing a Yelp review and the very first time I have ever felt the need to file a complaint with the BBB. So for me to take the time to write this says a lot. Please read my comments so that you can decide if you want to use Sunrise Plumbing. Sunrise Plumbing was sent out from my home warranty service to fix a plumbing issue. After the issue was fixed, I asked the plumber Andrew if he …”
Positive
“I Called Sunrise plumbing based off reviews. Happy I did. My outside faucet was leaking and had a tech, named Jeff, come out within two hours to fix. He was very polite and had it fixed in an hour. No problems since. I’m always terrified of calling plumbers bc they’re expensive but was very happy with what I paid with them. I will definitely be using them in the future!”
“Andrew was very helpful and professional. He came out for an estimate and gave me all the information I needed. Will be rescheduling and hoping he will be able to come back out. Thank you!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Yelp reviews lean negative (1-star slab-leak scam allegation, 3-week HVAC cancellation) while Google sits at 4.8 across 1,616 reviews.
Should you hire Sunrise Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Sunrise Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.