Sugar Bear Home Services
Plumber · Daly City, CA · Open 24 hours per Google listing
Our verdict
4.9 stars / 384 Google reviews but 14 of 100 analyzed reviews are negative; admin scheduling failures (no-shows, unreturned callbacks) and pricing described as 'double the rates' in 1-star reviews undercut otherwise strong field-tech scores.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Field technicians (Lawrence, Ian) consistently rated 5 stars — clear diagnostics, honest options, and no unnecessary upsells across multiple reviewed visits
2 cited reviews
“Lawrence was extremely honest and professional. Although we weren't able to install the new thermostat due to the old wiring, he clearly explained the issue instead of pushing a workaround that wouldn't be right. He put the old thermostat back on and even took the time to educate me.”
“All of the workers were polite, courteous, wore shoe covers, super thorough and knowledgeable. They even cleaned out the ducts. Also, we had to widen the opening for the new furnace and Sugar Bear got the carpentry work done the same week.”
Cited in 4 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
themeCounts.fast_response=21 in 100 reviews; Saturday availability confirmed and same-day scheduling cited in 10 reviews
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show appointment with no proactive contact; callback never happened despite 2 follow-ups — reviewer had taken day off work specifically for the appointment
“I received an initial quote nearly 2 weeks ago and followed up twice to schedule an appointment, but was told head office would call back—this never happened. I later booked a technician for 12/30 between 9am–12pm, but no one arrived or contacted us. When I called to check, I was told the appointment had never been assigned.”
Red flag
Faucet repair left still leaking; tech refused to fix second leak without additional fee — reviewer paid double market rate with no itemized bill
“They charged me double the usual plumbing job and the faucet was still leaking but from different corner. When I asked him why it is still leaking, he said that is a different leak and he had to chage me another fee for fixing it. Will never use them again.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Wrong diagnosis given with condescending response when questioned; verbal estimate far above competitor who resolved in seconds
Cited in 1 of the 100 reviews we analyzed.
Administrative staff unreachable or dismissive when issues arise — 1 reviewer took time off work for a no-show appointment that was never scheduled, then was pushed to February
“I received an initial quote nearly 2 weeks ago and followed up twice to schedule an appointment, but was told head office would call back—this never happened. I later booked a technician for 12/30 between 9am–12pm, but no one arrived or contacted us. When I called to check, I was told the appointment had never been assigned.”
Cited in 2 of the 100 reviews we analyzed.
themeCounts.slow_response=6 and themeCounts.expensive=4 in 100 analyzed reviews; 2 reviewers cite pricing at double market rate with no itemized breakdown
“They charged me double the usual plumbing job and the faucet was still leaking but from different corner. When I asked him why it is still leaking, he said that is a different leak and he had to chage me another fee for fixing it. Will never use them again.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Worked with sugar bear for a major electrical update, spending tens of thousands of dollars with them. The work the electricians did was good. Shoutout out to Ben! However, the administrative staff were difficult to work with. Timing around inspections were not communicated clearly and left me waiting at home when no one arrived on multiple occasions. The only time they were over communicative was when they were …”
“Very disappointing experience. I received an initial quote nearly 2 weeks ago and followed up twice to schedule an appointment, but was told head office would call back—this never happened. We were away for the holidays then when we returned, I later booked a technician for 12/30 between 9am–12pm, but no one arrived or contacted us. When I called to check, I was told the appointment had never been assigned and that …”
“I shoulda read all the other reviews before hiring Sugar Bear, but I was desperate and they called first. I don't usually write "meh" reviews, but I really didn't leave with a great feeling. First reason: odd dispatch interactions. I talked to one dispatcher in the evening, gave my details, and set a time for a visit the next day. It all seemed very business-like The plumber didn't arrive, so I called back. …”
Positive
“Lawrence at Sugar Bear gave me several options to repair or replace my existing furnace. We had no heat, and they were able to put us on the schedule within 2 business days. All of the workers were polite, courteous, wore shoe covers, super thorough and knowledgeable. They even cleaned out the ducts. Also, we had to widen the opening for the new furnace and Sugar Bear got the carpentry work done the same week. …”
“Lawrence was great! He fixed our problem very quickly and was a super nice guy who helped me understand exactly what the issue was. I will definitely use this company again if any issues come up in the future. Now we will have a warm cozy Christmas with our heater working again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9 vs Yelp reviews in sample include 1-2 stars citing double pricing and no-shows. reviewConsistency=0.578 and 14/100 negative reviews suggest a meaningful quality split not visible in the aggregate star rating.
Should you hire Sugar Bear Home Services?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Sugar Bear Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Sugar Bear Home Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Daly City · Half Moon Bay