Starlite Plumbing
Plumber · Denison, TX
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Our verdict
Arrives fast for emergencies with solid workmanship, but surprise billing and inconsistent pricing transparency create risk at 2am.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 10 plumbers we've reviewed in Denison, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong emergency responsiveness: multiple reviewers praise immediate availability and same-day service during urgent situations
1 cited review
“Always available when I need them. Great customer service.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Experienced team with professional execution: 2 of 5 reviews specifically mention skilled, personable work on multiple projects
1 cited review
“Pleasant, professional, personable, experienced with fair prices.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One severely negative emergency experience (1/5 review): customer states they have 'nothing positive to say' with no specific details, creating uncertainty about underlying service failure
Cited in 1 of the 5 reviews we analyzed.
Red flag
Billing model transparency issue: charging travel/dispatch time at full hourly rate ($150/hr) was undisclosed until final invoice, leading to $250+ overrun on a 1-hour job
“charged almost 400 for under one hour of actual work”
Billing shock risk: reviewer charged $400 for under one hour of actual work due to travel time billing from dispatch, creating significant financial surprise
“charged almost 400 for under one hour of actual work”
Material substitution without approval: billing dispute reviewer reports different materials used without prior customer discussion
“charged almost 400 for under one hour of actual work”
Inconsistent customer service: one 2-star review notes technician was 'not very consumer friendly' during high-stress emergency
“charged almost 400 for under one hour of actual work”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Save your money. I have nothing positive to say about my experience. If I could give them half a star, I would.”
“WARNING!! Our water was off. I had two other plumbers who were willing to come out and do the necessary repairs but Starlite was the first arrival so I went with them. Upon presenting their bill, I was told that I was charged 150/hour from the time that they initially headed to my house, while they were gathering supplies and materials plus the actual time of repairs. They did the repair within an hour so I was …”
Positive
“Always available when I need them. Great customer service and very reasonable.”
“We needed immediate service. All others were unavailable. The team rolled in and quickly repaired our clogged pipes for a very reasonable charge. Thank you Starlite!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 8 reviews so far. Treat this as a first read.
Newest review in our sample: May 2025.
Should you hire Starlite Plumbing?
Best for
- Emergency and same-day calls
- Drain and sewer work
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Starlite Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.