Southern Plumbing of VA
Plumber · Richmond, VA · Open 24 hours per Google listing
Our verdict
Excellent craftsmen who respond fast to emergencies, but pricing can surprise you mid-job with unexpected add-ons and management doesn't always follow up on complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Crozier, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: 3 of 5 reviewers explicitly mention immediate contact, same-day arrival, or weekend availability for urgent issues like failed pumps and burst pipes.
2 cited reviews
“They arrived as promised first thing and worked all day.”
“They contacted us immediately and had a technician out.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Exceptional on-site workmanship and professionalism: Technicians praised by name (Justin, Drew, Nick, David, Trae, Cash) for politeness, efficiency, communication, and attention to detail including landscaping care.
2 cited reviews
“They arrived as promised first thing and worked all day.”
“They contacted us immediately and had a technician out.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Transparency on options: 2 reviews highlight detailed explanations of multiple quotes and ongoing maintenance, helping customers make informed decisions rather than upselling.
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scope creep and billing disputes: 1 of 5 reviews (20%) documents a situation where additional work discovered on-site triggered a separate $3,000+ quote, and the customer felt the original pricing was unjustified relative to actual labor hours—raising concern about how estimates are scoped and communicated upfront.
“$6000 for 6 hours of work and some plastic pipes seems high.”
Pricing surprises during service: Initial $6,000 quote for 6 hours of work drew criticism as high; customer then faced additional $3,000+ quote for related work discovered on-site.
“$6000 for 6 hours of work and some plastic pipes seems high.”
Management communication breakdown: Customer attempted multiple calls to reach estimator 'Ryan' to discuss pricing concerns but was never connected and calls were never returned; only received $89 credit after escalation.
“$6000 for 6 hours of work and some plastic pipes seems high.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I have no issue with the service I received from Southern Plumbing, everyone who worked on my plumbing was terrific, polite, hardworking, efficient. I do have an issue with the pricing I got. For a redo of the pipes under my house and some that connect to appliances I was told there would be 2 men needed, and it would take at least one long day, and maybe two. I was quoted $6000. which didn't seem unreasonable. …”
“Justin and Drew did an amazing job! We had are well pump and pressure tank fail on Saturday night. They arrived as promised first thing and worked all day to get the job done!! These guys were polite and kept us informed of the progress thru out the day! i highly recommend South Plumbing and will be using them for our plumbing needs”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 248 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire Southern Plumbing of VA?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Southern Plumbing of VA?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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