Solofra Plumbing & Heating
Plumber · Burlington, IA
Our verdict
Excellent emergency response and skilled work, but billing practices are inconsistent—some customers report being charged for full labor hours despite minimal on-site time.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 2 of 5 reviewers specifically praised same-day or near-immediate arrival and setup within 24 hours
1 cited review
“got us in right away, everything set up within less than 24 hours”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong workmanship and customer service: 3 of 5 reviewers highlighted skilled, efficient work and professional demeanor
2 cited reviews
“skilled, efficient, polite, and reasonably priced”
“got us in right away, everything set up within less than 24 hours”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term customer retention: at least 1 reviewer reports using Solofra for multiple plumbing needs over several years
1 cited review
“skilled, efficient, polite, and reasonably priced”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Professionalism and respect for property concerns: 1 severe review documented technicians entering home with muddy boots despite visible shoe-removal signage and alleged inappropriate workplace conduct during inspection
Cited in 1 of the 5 reviews we analyzed.
Red flag
High score variance (37 points) driven by two 1-star reviews citing billing/warranty and behavior issues versus four 5-star reviews, suggesting inconsistent service delivery or customer experience
“charged 4 hours labor for less than 1 hour on-site work”
Cited in 2 of the 5 reviews we analyzed.
Labor billing inconsistencies: 1 reviewer charged 4 hours of labor for less than 1 hour of on-site work, with 2 technicians dispatched to a single-person job and labor billed from shop departure time
“charged 4 hours labor for less than 1 hour on-site work”
Warranty claim handling: 1 reviewer reported the owner failed to disclose upfront that a manufacturer warranty would not be honored, then charged full labor and parts after completion
“charged 4 hours labor for less than 1 hour on-site work”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Classless business. I wouldn’t use or recommend. I didn’t even hire this company, but the people in the process of buying my home wanted to have the septic and well inspected so this is the company that came out to inspect. I contacted the owner and he stated it was him and his son there and I asked if he could please explain these pictures. Not only did they wear their work boots inside the home when there is a mat …”
“Look elsewhere if you are in the market for an honest plumber that stands behind their work and products. Had a sewage pump with a 3 year warranty installed 1.5 years ago. It stopped working, so I called and asked about warranty service and the pleasant receptionist said she would have the owner call me back. He called about 15 minutes later and said they would come out and get it taken care of. AFTER completing …”
Positive
“We have used Solofra for all of our plumbing needs for several years. They are skilled, efficient, polite, and reasonably priced. I recommend them most highly!”
“Prompt, professional and affordable. Our less than 6 year water heater needed to be replaced and they were able to get us in right away to replace it. I sent in an estimate request and almost immediately got a response back and had everything set up within less than 24 hours. Tiffany was wonderful to talk with and Marcus did a phenomenal job, worked quickly and efficiently and held conversation like he'd known us …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 57 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2025.
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Find plumbers near you
Solofra Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: New Munster · Lake Geneva · Bristol · Eagle