Solid Plumbing | Plumbers Lawton, OK
Plumber · Lawton, OK · Open 24 hours per Google listing
Our verdict
4.4★ across 22 reviews; reviewConsistency=0.24 — 3 of 5 sampled are 5-star but 2 are 1-2 star, including a billing dispute for incomplete work and an owner calling customers liars after 10+ years.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 12 plumbers we've reviewed in Lawton, OK · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technician Kenny fixed a water heater leak, cleaned up the mess unprompted, and explained the root cause — 5-star cited in 1 of 5 reviews
1 cited review
“Kenny was extremely professional in fixing my water heater. It was leaking from the supply line, and he not only repaired it quickly but also went out of his way to clean up the mess. He explained what caused the issue and gave me tips on preventing problems in the future.”
David and Joe arrived early, completed toilet work in a timely manner, and kept customer from waiting all day
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Owner (Chris) called a 10-year customer and their family liars when they requested a refund for work not completed — office staff also cited as dismissive
“The owner Chris called my wife, my daughter, and me liars. Rachel was rude and called us liars. Chris told my daughter "We were taking away from his technicians," by asking for a refund because the work wasn't done.”
Red flag
Dispatched without necessary camera equipment; billed $189/hr regardless; follow-up emails and calls went unanswered for 1+ week
“I was being charged by the hour $189 and didn't want them calling and waiting for someone to bring the camera. Documentation they left even said they couldn't do anymore due to not having proper equipment. Reached out to them via email and phone (over a week ago now) and never received a reply.”
Billing for incomplete work: charged by the hour at $189/hr without having camera equipment on site; customer left with unresolved issue and no return call after a week
“I was being charged by the hour $189 and didn't want them calling and waiting for someone to bring the camera. Documentation they left even said they couldn't do anymore due to not having proper equipment. Reached out to them via email and phone (over a week ago now) and never received a reply.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Because when the plumber left the situation was worse than when they got to my residence. The owner Chris called my wife, my daughter, and me liars. Rachel was rude and called us liars. Chris told my daughter "We were taking away from his technicians," by asking for a refund because the work wasn't done. Chris said "we have lost a plumber for life." This is not how you do business especially after I had been a …”
“Unhappy because we paid for them to come fix a plumbing issue. It wasn't fixed all the way because they needed a camera they didn't have with them. I was being charged by the hour $189 and didn't want them calling and waiting for someone to bring the camera. I was told we could make another appointment at the $189 an hour plus the $275 camera fee. Documentation they left even said they couldn't do anymore due to not …”
Positive
“David and Joe were wonderful!!! They asked and offered to come early which was perfect. They got the job done in a timely manner. I didn’t have to wait all day. They were very professional! Quality efficient work and kind people! Solid plumbing, solid people, solid work!!!! True Professionals!!!!”
“Our property management company had Solid Plumbing come out to take care of our toilets, so I can't speak to pricing, but we were very pleased with their work. Dispatch was very friendly and got us on the schedule the next morning. Our plumber, David, called to let us know he had finished up his previous job early and to see if we were available for him to start work. He was very courteous, friendly, communicative, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 22 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Solid Plumbing | Plumbers Lawton, OK?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Solid Plumbing | Plumbers Lawton, OK?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.