Smith's Sewer Service Inc.
Plumber · Ankeny, IA · Open 24 hours per Google listing
Our verdict
Fast emergency response with skilled technicians, but office communication breakdowns can delay initial dispatch and pricing conversations lack transparency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in West Des Moines, IA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Responds to true emergencies outside business hours—technician arrived at 10pm on short notice to resolve burst pipe situation
1 cited review
“emergency last night at 10:00 pm Austin came out”
Technicians consistently praised for expertise and thorough work—4 of 5 reviews specifically mention professionalism, knowledge, or job quality
2 cited reviews
“expertise, knowledge and professionalism”
“emergency last night at 10:00 pm Austin came out”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Provides documentation and transparency on root causes—camera footage provided to customer showing exact problem location
1 cited review
“expertise, knowledge and professionalism”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness scored 0/100 across analyzed reviews—suggests either aggressive upselling, lack of upfront quotes, or significant bill surprises not explicitly mentioned but clearly reflected in scoring
Office receptionist errors cause frustration—one receptionist disconnected customer mid-call and failed to call back, forcing customer to re-contact to confirm technician was still coming
“receptionist disconnected the line and failed to call back”
Scheduled appointments miss confirmed time windows—customer called at 4:30pm on confirmed Tuesday afternoon appointment with no update, leading to multi-day delay
“receptionist disconnected the line and failed to call back”
Major service recommendations (e.g., full sewer replacement) may not align with independent opinions—customer advised against $5,000+ recommendation after seeking second opinions
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I had an emergency last night and at 10:00 pm Austin came out and took care of the problem. The tenant was impressed with his professionalism and work ethic. When I called to settle the bill the next morning Susie answered the phone and was also professional and pleasant. This company has always been my go to whether it is my home or another property. I recommend them.”
“Pat & Zach came to camera my sewer today to see what caused sewer backup this past January. Pat & Zach discovered I have cast iron pipe and the issue was roots. The roots were cut out the camera showed no other issues. I received a copy of the video as proof. I’m so thankful for Pat & Zach for their expertise, knowledge and professionalism! I will continue using Smith’s in the future! Thanks guys! Joan Van …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 542 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Smith's Sewer Service Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in West Des Moines, IA
H & H Plumbing IncLOOK ELSEWHERERanked #10 of 15 in West Des Moines · H&H arrives fast (2 days for complex jobs), handles tough calls other plumbers refuse, and…Roto-Rooter Des MoinesLOOK ELSEWHERERanked #12 of 15 in West Des Moines · Consistently excellent workmanship and communication with same-day responsiveness, but pri…See all 15 plumbers we've reviewed in West Des Moines, IA →
Nearby: West Des Moines · Madrid · Adel