Service Pros Plumbers, Inc.
Plumber · Walnut Creek, CA · Open 24 hours per Google listing
Our verdict
Excellent craftsmanship and emergency response, but pricing is steep and coordination issues can create frustration on larger jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional workmanship and job completion quality—4 of 5 reviews praise the quality of work, cleanup, and final results
4 cited reviews
“Very happy with work and yard cleanup”
“Explained issues and gave alternatives”
“Found cause quickly, new sewer line in week”
“We sleep good at night without worry”
Fast problem diagnosis and major project execution—sewer line replacement completed in just over a week from initial call
1 cited review
“Found cause quickly, new sewer line in week”
Clear communication with customers—plumbers explain issues, provide alternatives, and manage customer expectations
2 cited reviews
“Explained issues and gave alternatives”
“Found cause quickly, new sewer line in week”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Communication breakdown between dispatch and field teams on a $1,100 job created confusion about responsibility and customer expectations (1 of 5 reviews, significant for emergency context)
“Overpriced $1100, missing parts, poor coordination”
Inconsistent job preparation and coordination—plumber arrived without required parts ($1,100 job), dispatch and field teams failed to share customer emails, causing multiple return visits
“Overpriced $1100, missing parts, poor coordination”
Significant pricing premium without proportional service quality on smaller jobs—$1,100 estimate for faucet/hot water tap installation with poor execution and material waste
“Overpriced $1100, missing parts, poor coordination”
Accountability issues—technician blamed customer for missing parts that should have been in truck inventory or ordered proactively
“Overpriced $1100, missing parts, poor coordination”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Seems workable in the end, but a little annoying that the sales person who showed up to spec the job clearly overpriced at $1100 for a faucet / hot water tap installation, which was fine since I thought maybe it correlates with excellent service. It does not: when dispatch followed up to schedule, I asked them to review the parts I had ordered, they said to email them, and I did. The plumber who showed up never …”
Positive
“I called Service Pros after a severe sewer leak. The team found the cause pretty quickly and we began to replace the 120 foot connection to the sewer main in the street. With a team of 5-7, including the lead, we trenched 50’ and used trenchless bursting the remainder. In just over a week after my initial call, the house has a new sewer line. Eight people live in this complex and their regular routines were …”
“I’m very happy with the work your guys did and the way they left my yard after the work was completed”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 333 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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