Service Hero Plumbing, HVAC, and Electrical
Plumber · West Covina, CA · Open 24 hours per Google listing
Our verdict
4.8★ across 1,542 reviews; water heater installs dominate with 3 mentions and emergency Sunday evening call handled same night — tech Jesus Puga named in 2 separate 5-star reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in West Covina, CA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Sunday emergency same-night water heater replacement confirmed: Devon Burch arrived on time, removed old unit, installed new one in single visit on short notice.
1 cited review
“Last Sunday evening on a late notice emergency call our water heater completely stopped working. Devon Burch arrived on time and quickly assessed the problem. He quickly removed the old heater and installed a new one. We could not ask for a better service on such a short notice.”
Water heater expertise strong: 3 of 5 analyzed service mentions are water-heater with all 5-star ratings; day-of confirmation calls and efficient installs with old unit removed noted.
2 cited reviews
“Last Sunday evening on a late notice emergency call our water heater completely stopped working. Devon Burch arrived on time and quickly assessed the problem. He quickly removed the old heater and installed a new one. We could not ask for a better service on such a short notice.”
“Jesus Puga did an amazing job at answering all of my questions! His explanations gave me the confidence to go with his company to getting my new water heater installed. Jesus carries a lot of pride in what he does and it shows through his professionalism and great work.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Eric Flores installed a new water heater for us and he was amazing! He confirmed the appt and called the morning of to ensure we were still available. He was able to efficiently install our new water heater and take the old one with him. It was an amazing experience and I will be using Eric and Service Hero for all my plumbing needs moving forward!!”
“Great job Jesus Puga did, very professional and satisfied with his work 👍Jesus not only did a great job he took time to explain what he was doing and why. He has a great personality and very respectful.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,542 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Service Hero Plumbing, HVAC, and Electrical?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Service Hero Plumbing, HVAC, and Electrical?
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Nearby: West Covina · Chino Hills · Upland · Mount Wilson