Service 360 Group
Plumber · Reading, PA · Open 24 hours per Google listing
Our verdict
Fast, skilled technicians with strong customer service, but expect surprise charges and difficulty reaching them afterward.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Reading, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quick emergency response and problem resolution—4 of 5 reviews praise speed and responsiveness to plumbing issues
1 cited review
“Courteous, prompt and quickly resolved our plumbing issues.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Technicians consistently rated as knowledgeable, honest, and professional—3 reviews specifically name exceptional individual technicians (Tony, Rick, Griff)
2 cited reviews
“Courteous, prompt and quickly resolved our plumbing issues.”
“Rick was beyond exceptional. Every single person was helpful and kind.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong front-end customer service for scheduling and issue resolution, with staff going above and beyond on complex jobs like financing
2 cited reviews
“Courteous, prompt and quickly resolved our plumbing issues.”
“Rick was beyond exceptional. Every single person was helpful and kind.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unilateral billing without estimate or consent—charged $112 for diagnostic alone and allegedly made unauthorized cuts to electrical meter infrastructure
“Charged me $112 without notifying me prior. Never provided estimate.”
Red flag
Inaccessible customer service channels—reviewer reports non-functional phone line and invalid email, making it impossible to dispute charges or get clarification
“Charged me $112 without notifying me prior. Never provided estimate.”
No upfront estimate or pricing transparency—reviewer charged $112 for a diagnostic visit without prior notification and never received written estimate
“Charged me $112 without notifying me prior. Never provided estimate.”
Poor post-service communication and customer support—unresponsive phone lines and invalid email address prevent billing disputes from being resolved
“Charged me $112 without notifying me prior. Never provided estimate.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Charged me $112 (without notifying me prior) to come out to give an estimate. Never provided the estimate in writing. Their email address listed isn't a valid email, and their call in number never resolves to a real person. This company is a scam, and should be avoided at all costs. Also cut the lock out on my electric meter without notifying the power company. Edited given their response: I never received any …”
Positive
“Service 360 was excellent! Tracy in their customer service department was super-helpful and setting up the appointment was easy. Tony, our plumber (who had worked on our home thru a previous employer), was wonderful as always. Courteous, prompt and quickly resolved our plumbing issues in a reasonable timeframe. Calling them was a no-brainer because we had built trust in Tony and knew he could handle the issue(s). We …”
“Great service! Very knowledgeable! Thank you very much. Highly recommend this company for your electrical needs! I will definitely hire them again. I cant thank them enough for such speedy service!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 246 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Service 360 Group?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Reading, PA
JM Lapp Plumbing & HeatingLOOK ELSEWHERERanked #13 of 15 in Reading · Arrives within 4 hours for emergencies with experienced techs who diagnose fast, but expec…Freedom Plumbing and HVACLOOK ELSEWHERERanked #15 of 15 in Reading · Sean and team arrive same-day for emergencies, charge fair prices, and follow through on c…See all 15 plumbers we've reviewed in Reading, PA →
Nearby: Reading · Womelsdorf · Martindale · Suplee