Salisbury Plumbing
Plumber · Cottonwood Heights, UT
Our verdict
4.9★ across 87 reviews (74 of 77 analyzed are 5-star); fair_pricing in 9 reviews, communication in 9, workmanship in 14 — two older 1-star reviews cite unreturned calls and a rough-in with toilet too far from wall.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 77 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fair_pricing cited in 9 of 77 analyzed reviews; water heater replacement via emergency call resolved with fair-market quote; one tech fixed a second unpaid issue during the original service call.
2 cited reviews
“When we called Salisbury Plumbing they were able to get a technician over to our house in minutes. They remedied the problem, gave us a fair-market quote, and installed a new water heater the very next Monday.”
“Jose was wonderful! He communicated well. He did, fast, quality work. He explained the pricing, and gave us the option to "prepare the plumbing area" to keep the cost down. He even fixed a second plumbing issue we had, but only charged us for the original repair!”
Cited in 3 of the 77 reviews we analyzed — 1 cited review not excerpted here.
workmanship theme in 14 reviews; complex multi-system install (reverse osmosis, whole-home sediment filter, water softener) by master plumber Drew — thorough explanation of each component.
1 cited review
“I hired Salisbury Plumbing to install a reverse osmosis drinking water system, a whole-home sediment filter, and a large water softener. I worked with Drew, one of their master plumbers. Drew explained the setup in a way I could understand.”
Cited in 2 of the 77 reviews we analyzed — 1 cited review not excerpted here.
Communication cited in 9 reviews; explained pricing options to reduce cost, gave bilingual service in English and Spanish.
1 cited review
“Jose was wonderful! He communicated well. He did, fast, quality work. He explained the pricing, and gave us the option to "prepare the plumbing area" to keep the cost down. He even fixed a second plumbing issue we had, but only charged us for the original repair!”
Cited in 2 of the 77 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp 1-star review (2017): phone calls hung up, no-showed appointment, and refused to fix rough-in mistakes including toilet placed 3 inches too far from wall.
Cited in 1 of the 77 reviews we analyzed.
Red flag
Google 1-star review (2017): wouldn't return calls or fix mistakes after basement bathroom rough-in — unvented vanity plumbing, loose tub faucet. 3-week wait for response.
“completely frustrated with this company. They wont return calls and they won't fix their mistakes. I had them ruff in my basement bathroom. The toilet plumb is 3 inches to far from the wall so my toilet sticks way out.”
Two older 1-star reviews: one cites no returned calls and toilet rough-in 3 inches off wall with unvented vanity plumbing; another describes being hung up on twice and no-showed appointment.
“completely frustrated with this company. They wont return calls and they won't fix their mistakes. I had them ruff in my basement bathroom. The toilet plumb is 3 inches to far from the wall so my toilet sticks way out.”
Cited in 2 of the 77 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 77 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Would not recommend this person for multiple reasons. When calling, if nobody picks up their answering machine doesn't even state the name of the business. Didn't return my call. Called again (wished I didn't) he said he would be out next week on Wednesday to give me a quote. Okay, fine. Wednesday comes. I haven't heard a word from him. I call. I get hung up on. I call again, am told to hold, when he picks up...he …”
“Riding me on the freeway like they just got their license”
Positive
“These guys are really great, I had them come help clear my sewer line and they were easy to work with, fair priced, and professional. I have been using them for years now and have never had a bad experience.”
“Outstanding service from start to finish! Salisbury Plumbing was professional, prompt, and incredibly knowledgeable. The team communicated clearly, showed up on time, and got the job done right the first time. It’s obvious they take pride in their work and genuinely care about their customers. Honest pricing, great workmanship, and excellent customer service — everything you want in a plumbing company. I highly …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Yelp 1-star (2017) and Google 1-star (2017) both cite unreturned calls and workmanship issues, contradicting the current 4.9 Google average — complaints may reflect prior ownership or older practices.
Should you hire Salisbury Plumbing?
Best for
- Water heater install/repair
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Salisbury Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Salisbury Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: South Jordan · Herriman · Provo