Sal Manzo Plumbing, Heating & Cooling
Plumber · Massapequa, NY
Our verdict
Extremely fast to respond (texts you pics en route) and thorough on diagnosis, but one major repair cost $4k over two weeks with recurring failures suggesting potential diagnostic misses.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Central Islip, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—technician proactively texted photo confirmation while en route to job
1 cited review
“sent us a text with a pic notifying he was on route”
4 of 5 reviewers praise workmanship quality and problem-solving skill, including handling complex intermittent faults
3 cited reviews
“sent us a text with a pic notifying he was on route”
“delivered excellent service and made sure we understood the work”
“suggest an alternate solution rather than take your money”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Customer-first mindset: explicitly avoids unnecessary upsells and suggests cost-effective alternatives over high-margin repairs
1 cited review
“suggest an alternate solution rather than take your money”
Strong communication and transparency—technicians explain work clearly so customers understand what's being done
1 cited review
“delivered excellent service and made sure we understood the work”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Single 1-star review documents repeated system failures after expensive repairs ($4k spent), suggesting possible diagnostic gaps or inadequate root-cause analysis on complex HVAC issues
“question whether underlying issue was properly diagnosed from start”
One significant case: customer paid ~$4k for two heater repairs within one week, then system failed again days later, raising questions about whether root cause was properly identified in initial diagnosis
“question whether underlying issue was properly diagnosed from start”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I paid about $4k over the past weeks for two separate heater repairs. I understand the unit is older and likely due for replacement within the next year or so. However, I relied on the company’s recommendation to proceed with repairs. During the first visit, the technician accessed that we had a lot of air in the pipe and bled the system to get the heat back up. He recommended to replace the air vent and gave …”
Positive
“The experience with Sal Manzo, plumbing and heating -cooling company, is a very pleasant one from start to finish. The office staffs and the technician are extremely friendly and professional. The technician, Dan, sent us a text with a pic of himself notifying he was on route. In today’s home security environment, this is a very nice and much appreciated gesture… 👍. After assessing the job, Dan recommended what …”
“We had a great experience with the repair of our air handler HVAC system. The team was professional and truly took the time to provide the care and attention needed to get everything working properly. Dave was wonderful—he delivered excellent service and made sure we understood the work being done. Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,448 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Own Sal Manzo Plumbing, Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Central Islip, NY
Ray The PlumberLOOK ELSEWHERERanked #5 of 15 in Central Islip · Arrives fast even in emergencies (snowstorm response), fair pricing, but one critical fail…Varsity Home ServiceLOOK ELSEWHERERanked #7 of 15 in Central Islip · Arrives fast for emergencies, charges fairly without pressure tactics, and completes quali…See all 15 plumbers we've reviewed in Central Islip, NY →
Nearby: Long Beach · Glen Oaks · Central Islip · Ocean Beach