S & B Plumbing
Plumber · Sumter, SC
You call them directly — we don't sell your info or route the call.
Our verdict
S & B Plumbing has 4.x Google but only 14 reviews; 4 of 5 sampled are 5-star, yet 1 scathing review cites chronic lateness and unprofessional conduct — thin sample makes pattern unclear.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 10 plumbers we've reviewed in Sumter, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Owner Steve handles jobs personally, including same-day emergency water heater replacement cited in 2 of 5 reviews
2 cited reviews
“Hot Water Heater Went Out! These guys were great, on time, on the spot, and the prices were right. The owner himself took care of my job... he knows his stuff.”
“I had an emergency hot water heater situation and Steve (the owner) himself came to the rescue. He picked up and replaced my water heater since we were without hot water for more than 3 days.”
Upfront explanation of work before completing repairs noted in 1 of 5 reviews
1 cited review
“Quick, fast and professional service provided by Steve and his team member. Gave detailed explanation of what needed to be done before completing repair/replacement of outside faucet. Professional job.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unprofessional conduct and lateness alleged: 'always late and very unprofessional. Dont expect any courtesy calls either' — only 1 complaint but under 25 reviews makes it significant
“DO NOT USE these people. We used them and they took advantage of first time home buyers. They were always late and very unprofessional. Dont expect any courtesy calls either. You will end up wasting time and needing to call someone else.”
1 of 5 reviews alleges consistent late arrivals, no courtesy calls, and taking advantage of first-time homebuyers
“DO NOT USE these people. We used them and they took advantage of first time home buyers. They were always late and very unprofessional. Dont expect any courtesy calls either. You will end up wasting time and needing to call someone else.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Fast response friendly professional. We will use Steve again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 14 reviews so far. Treat this as a first read.
Newest review in our sample: Sep 2025.
Should you hire S & B Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own S & B Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.