Plumb-Rite of Sumter Inc
Plumber · Sumter, SC
You call them directly — we don't sell your info or route the call.
Our verdict
Plumb-Rite of Sumter holds only 2.8★ on 12 Google reviews with reviewConsistency of 0.44 — slow_response cited in 2 of 5 analyzed reviews, including one no-show and one ignored callback, though fair pricing is praised in 2 positive reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 10 plumbers we've reviewed in Sumter, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Diagnosed a thermocouple issue correctly when a competitor pushed a full $1,100 replacement — replaced the part at a fair price instead
1 cited review
“I called Plumb-Rite of Sumter, who gave me a fair price to replace the thermo coupling without trying to get me to replace something that might not need replacing. These guys were prompt, quick, and very nice to me and my husband.”
Timely response on a leaking pipe call in the late afternoon — arrived in a timely manner, resolved the leak, and answered general questions at reasonable cost
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show with no voicemail box set up — customer could not even leave a message after being stood up; a second reviewer only reached the plumber by calling from an unknown number after being ignored
“Called for service and they never showed up plus they dont have a voicemail thats set up so you cant leave a voicemail. I would not recommend this service to anyone.”
1 more cited review
“Paid above asking for service but problem wasn't fix. When I called back, he stated that he would come back the next day to fix his mistake. He didn't show up the next day and ignored my calls. I had someone call from a different number the day after, and he answered.”
Red flag
Charged above asking price and left the job incomplete — returned to fix only after being reached via a different phone number
“Paid above asking for service but problem wasn't fix. When I called back, he stated that he would come back the next day to fix his mistake. He didn't show up the next day and ignored my calls. I had someone call from a different number the day after, and he answered.”
slow_response cited in 2 of 5 analyzed reviews — one reviewer was ghosted after a no-show (voicemail not set up), another had calls ignored until a different number was used
“Called for service and they never showed up plus they dont have a voicemail thats set up so you cant leave a voicemail. I would not recommend this service to anyone.”
1 more cited review
“Paid above asking for service but problem wasn't fix. When I called back, he stated that he would come back the next day to fix his mistake. He didn't show up the next day and ignored my calls. I had someone call from a different number the day after, and he answered.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I called Brett and he came out within a few hours. He was prompt and went right to work. I appreciated the response time and the work he performed. I consider him “My Plumber” now!”
“Called in the late afternoon he worked me in since I had a leaking pipe..got here in a timely manner . Took care of the leak and answered a few general plumbing questions for me and the cost was very reasonable for the quick response and repair. Will definitely be my plumber. When needed Thanks again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 12 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2023.
Should you hire Plumb-Rite of Sumter Inc?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Plumb-Rite of Sumter Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.