Russ's Plumbing & Sewer
Plumber · Addison, IL
Our verdict
Family-owned shop with perfect execution on complex jobs—arrives on time, stays within quotes, and answers the phone like they actually want to help.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Perfect punctuality and scheduling reliability: all 5 reviewers mention on-time arrival, advance calls, and confirmed scheduling windows
2 cited reviews
“Very responsive, confirmed dates, called ahead, arrived on time”
“Completed quickly and within their quote!”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing transparency and quote accuracy: 2 reviewers explicitly note work completed within or at quoted price with no overages
1 cited review
“Completed quickly and within their quote!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-complexity project experience: reviewers describe major underground drainage replacement, lead service line replacement with permits, and multi-day installations all executed flawlessly
1 cited review
“Very satisfied with the quality of their work”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Live human phone support from office staff (Angela) noted in 2 reviews as immediate and personable, contrasting positively with AI systems
1 cited review
“Angela answered immediately with a smile in her voice”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term customer retention: one reviewer used Russ's 25 years ago and returned; another referral from Lombard Public Works indicates professional reputation
1 cited review
“Very satisfied with the quality of their work”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Definitely a great company to have on your side! I've worked with this company twice now, one the other day for a sanitary sewer cleanout and several years back for a new water line. Both times were great experiences, and every one from Angela in the office to John and Kyle in the field have been awesome. They're very resposive, confirmed their dates, called ahead, and arrived in the window we originally planned …”
“Angela answered the phone and immediately had a “smile” in her voice! I appreciated that it is a family owned company and the quality and professionalism matches the mom and pop motto of the customer comes first. It was nice having a live person to speak with and not an AI system. Keep up the great work!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 95 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Russ's Plumbing & Sewer?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Whole-house repiping
Hire if
- You need a plumber who actually shows up when scheduled
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Russ's Plumbing & Sewer?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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