Roto-Rooter Sewer Drain Service
Plumber · Urbandale, IA · Open 24 hours per Google listing
Our verdict
Dispatches skilled technicians within hours of midnight calls and diagnoses problems instantly, but expect premium pricing for emergency service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Madrid, IA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviewers praise rapid emergency response and after-hours availability, with one technician arriving within an hour of a Friday evening call
3 cited reviews
“came late that evening and within an hour had drain open”
“knew exactly what was wrong the moment he walked in”
“price very reasonable for amount of hours spent”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Technicians demonstrate expert diagnostics and problem-solving; 3 reviewers specifically highlight immediate identification of root causes and thorough explanations of work performed
2 cited reviews
“knew exactly what was wrong the moment he walked in”
“price very reasonable for amount of hours spent”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistent professionalism and courtesy across all 5 reviews, with technicians cleaning up after work and following up with product recommendations
1 cited review
“price very reasonable for amount of hours spent”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
2 of 5 reviewers note pricing as surprisingly high or expressed reservations, though both felt it was justified for emergency service and hours invested
“came late that evening and within an hour had drain open”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Zack showed up in the middle of the night when we really needed help, and he knew exactly what was wrong the moment he walked in. His knowledge and kindness made a stressful situation so much easier. We’re incredibly grateful for him. We absolutely recommend Zack and the entire Roto‑Rooter team to anyone who needs reliable, honest help.”
“We had drain blockage on a Friday evening. Called Roto-Rooter and received a call back from Robbie Kaune, one of the techs. He came to our home late that evening and within an hour had the drain open and working again. Glad he was able to come on such short notice and take care of the problem before we had any damage from sewer backup. We appreciate his quick and professional service at a reasonable rate …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 187 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Madrid