Zippy Drain
Plumber · Grimes, IA · Open 24 hours per Google listing
Our verdict
Pleasant technicians and fast service on simple jobs, but pricing bait-and-switch and poor follow-up on failed work create serious risk for emergency calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians praised for pleasant demeanor and knowledge in 2 of 5 reviews
1 cited review
“Technicians are pleasant and knowledgeable and office ladies are pleasant”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast service on straightforward jobs; one reviewer noted technician was 'fast and professional'
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing bait-and-switch on quoted work: technician quoted one price with customer approval, then company called back claiming 'wrong flapper' was quoted and demanded 288% markup on a standard hardware-store part
“Standard 3 inch flapper quoted $156 then $288, charged $135 for leaving”
Red flag
Failed warranty/redo work: drain backed up after initial service and customer faced rude treatment and abandonment when seeking correction
“Drain backed up again, lady was rude, 20+ min hold never callback”
Red flag
Payment processing failures followed by aggressive collections: company charges late fees on invoices for services they failed to bill properly
“Never ran payment, didn't respond, sent invoice with late fees”
Pricing integrity issues: initial quote of $156 for flapper changed to $288 after technician left site, with additional $135 service charge even if customer declined; company still charged visit fee for work not completed
“Standard 3 inch flapper quoted $156 then $288, charged $135 for leaving”
Work quality failures and poor accountability: customer reported drain backed up after initial service; subsequent callback attempt resulted in rude staff response, 20+ minute hold, and no callback
“Drain backed up again, lady was rude, 20+ min hold never callback”
Administrative and communication breakdowns: payment information provided prior to service was never processed; company failed to respond to follow-ups and later added late fees to invoices
“Never ran payment, didn't respond, sent invoice with late fees”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They provided the service. They wanted payment prior to service. I called in and provided the payment information. They never ran it for either of the two buildings. Then a fellow board member reached out to see what was up. They didn’t respond. Now after reaching out again they finally sent something to the other board member to get it paid and sent an invoice for the other building to me with late fees. Does mail …”
“Hired for a commercial job, tech arrived on site and gave us a price of $156 to replace a flapper, which we approved the technician to proceed with the replacement, the office called back and said they found additional issues and would need to quote, we received a bid the next day to replace the flappper for $288. when questioned they said that the tech on site quoted the "wrong flapper" and a plumbing manager was …”
“Called for a drain clean, 1st guy to come out was nice but he didnt have the stuff to do the job so he had to have someone else to come by. The next guy to come by replaced the toilet seal and called it good. But it was not good, drain backed up again so we tried calling to get someone to come correct their mistake but the lady was rude over the phone then put us on a 20+ min hold and never got back to us. 0/10, go …”
Positive
“I have worked with Zippy multiple times and they have met/exceeded expectations. Technicians are pleasant and knowledgeable and the office ladies are pleasant to work with. Kudos”
“Nate came over and unclogged our bathtub drain today. He was very pleasant, was very nice to our kids and even said hello to all of our pets. He was fast and professional and very reasonably priced. Would call Zippy 100% next time we need help. 10/10”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 268 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Zippy Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Zippy Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Adel · West Des Moines · Madrid