Roto-Rooter Plumbing & Water Cleanup
Plumber · West New York, NJ · Open 24 hours per Google listing
Our verdict
Roto-Rooter (4.8 stars, 3,987 reviews) delivers polished visits with fixed upfront pricing — but reviewers paid $632 to unclog a shower drain and $820 for a kitchen drain, making it the highest-priced option in the analyzed sample.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in West Orange, NJ · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fixed pricing disclosed upfront before any work begins — Jamil shared the pre-set cost with no surprises, zero upsell pressure
1 cited review
“There were no surprises with the pricing – he shared the pre-set fixed price upfront, which I really appreciated for the transparency. The work itself was done quickly and professionally.”
Technicians communicate the full problem and next steps — Sai gave complete diagnosis, explained root cause, and outlined what still needed to be done
1 cited review
“Our technician Sai is great. Great communication, helpfulness and understanding. He was able to asses and fix our problem and give us full details of the issues and what needs to be done.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
$632 to unclog a shower drain, $820 for a kitchen drain — the highest confirmed costs in this city sample; reviewers acknowledge the premium pricing
“They charged $632 to unclog a shower drain, which is a lot of money but being able to shower in peace is priceless! We have also worked with Kirtis for a kitchen drain and he was awesome. That cost around $820.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“We had a clog in our kitchen sink. We had tried to fix it on our own, but realized this called for a professional. Sai was very professional and extremely polite. Everything was fixed quickly and smoothly. I will definitely use this company again. Highly recommend”
“I’m so impressed with Maher! He quickly found the problem and fixed it perfectly without any unnecessary work. He explained how to take care of things going forward, cleaned up perfectly, and left everything looking great. His professionalism, skill, and care were truly remarkable. Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,987 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Ridgewood · West Orange · Livingston · Rockaway Park