Roto-Rooter Plumbing & Water Cleanup
Plumber · Walnut Creek, CA · Open 24 hours per Google listing
Our verdict
Fast emergency response (under 2 hours) with solid workmanship, but expect significantly inflated pricing on parts and labor.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviewers praise rapid emergency response, with one technician arriving and completing repair within an hour of call
1 cited review
“Came within an hour of calling, fixed issue within an hour”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviewers highlight quality workmanship and professionalism of technicians (Brian, Logan, Quaid)
2 cited reviews
“Came within an hour of calling, fixed issue within an hour”
“Really great job explaining the process and what he did”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
2 of 5 reviewers specifically praise clear communication and thorough explanation of work performed
1 cited review
“Really great job explaining the process and what he did”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Parts markups of 200%+ documented: $20 part billed as $60, raising serious overcharge concerns on small jobs
“$800 to take tape off wall, upcharged $20 part to $60”
Red flag
Management failed to follow up on complaint despite promising investigation, indicating poor accountability for billing disputes
“$800 to take tape off wall, upcharged $20 part to $60”
2 of 5 reviewers explicitly mention pricing as excessively high or concerning, including $800 charge for removing taped fixture with no repairs needed
“$800 to take tape off wall, upcharged $20 part to $60”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolutely stunned by the price gauging. Looking at my shower it looked like a lot of work. We thought there was a hole behind the structure with pipes damaged. They ultimately took shower fixture off the wall that was taped to the wall. No holes or drilling needed. Nothing to repair as they said my shower head and wand was undamaged. They said I would get the wand attached after the they were done but they did not. …”
Positive
“We had an emergency situation where the pipe connecting the toilet burst, and started flooding the bathroom floor. Luckily, we were able to turn it off before it did too much damage to the ceiling below since it started overflowing. My Aunt called Roto-Rooter for an emergency repair since the bathroom floor did flood after it burst. They came within an hour of calling, and was able to fix the issue. Our technician …”
“I had a faucet repair, technician did a great job. They came out in less than 2 hours. Would have gave 5 stars but pricing was a little on the high side.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,583 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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