Roto-Rooter Plumbing & Water Cleanup
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
1 concern
One instance of arrival delay: technician arrived 20 minutes late on one emergency call, though customer downplayed it as minor
Trust Score: 0/100 · Based on 1631 reviews
Our Verdict
#9 of 15 in Pleasanton, CA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1631 Reviews Tell Us
Emergency Response
Fast, efficient work: 4 of 5 reviews emphasized quick completion and professional workmanship
Emergency and same-day calls
What To Watch Out For
Not enough data to identify consistent weaknesses
One instance of arrival delay: technician arrived 20 minutes late on one emergency call, though customer downplayed it as minor
Quality & Professionalism
Fast, efficient work: 4 of 5 reviews emphasized quick completion and professional workmanship
Communication
Exceptional emergency responsiveness: 2 of 5 reviewers specifically praised same-day arrival, with one reporting arrival within 2 hours of call
Transparent communication and no sales pressure: 3 reviewers highlighted honest, straightforward information without upselling
Pricing
Reasonable pricing and coupon acceptance: reviewers noted fair costs and willingness to honor discounts without resistance
Customer reviews
Reviews from Google, Yelp & more
My water heater went out yesterday so we set up an appointment at 8am this morning for 1pm-2pm. Roto-Rooter called me to offer an earlier appointment and they had my water heater fully replaced by about 2:30pm! Great service from Enrique!
My service was fantastic from beginning to end. The initial intake with the call center was very prompt and I heard from a dispatch within 30 minutes and Enrique was at my house within the hour. The work was done At a great price and very efficiently. I also appreciated that Enrique pointed out a few other issues that we may want to pay attention to overtime in our crawlspace with some recalled plumbing installations.
James and the technician, Sal are very knowledgeable and work efficiently. We were happy with the response time and the quality of their work.
I was highly recommended to reach out to Rob and Enrique from a neighbor who had used their services recently. Enrique came out the same day to fix a leak outside my home. He was right on time, friendly, and took the time to walk me through what was wrong and what he would be doing to repair it. The work was done quickly and neatly, and he cleaned everything up before leaving. The cost was reasonable, especially for such fast service. I’ll definitely use them again and recommend them to anyone who needs a reliable, kind plumber
We had a plumbing back in our main line and Roto-Rooter was great. I found a coupon on Yelp from them so I tried them. Not only did they come the same day, but they came within 2 hrs!!! SOOOO Convenient when you can't use your water. The plumber, James, was very professional, accepted the coupon without hesitation, and got the job done quickly!! I was so relieved we weren't going to be without water. I would hire James and Roto-Rooter again if this or any other plumbing issue arises.
I am so happy and secure with the service I received from Rotor Rooter. They were on time and very thorough! As a senior citizen I wanted to make sure I got someone knowledgeable and helpful. Also I got a Senior Discount. If you want the job done completely right do not hesitate to give them a call. All I can say is SUPERIOR SERVICE at your door!
Very friendly, knowledgeable and courteous. The technician was straightforward with information and what the possibilities would be for making repairs in a timely manner. I appreciate the his information. There was no sales pressure just direct information. I feel that he dealt with me in an honest manner.
Representative arrive around 20 minutes late. That's a minor complaint. Otherwise, service from Roto-Rooter was great! The technician quickly cleared the sewer drain clog. He was a professional's professional and not only worked quickly and efficiently, but he was a pleasant chap as well.
Business details
Service area
Based in Pleasanton. Serves 9 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup