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Roto-Rooter Plumbing & Water Cleanup

Katy, TX
4.8(472 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

3 concerns

2 of 5 reviews (40%) report significantly inflated final charges or failed fixes requiring second company intervention, Trip charges applied even when work not completed or needed; no guarantee language in quotes despite service failures, upselling concerns

Trust Score: 0/100 · Based on 472 reviews

Proceed with careProceed with care
4.8Google

Our Verdict

Proceed with Caution

#20 of 20 in Katy, TX

Best for

No standout specialties

Avoid if
  • You're highly price-sensitive
  • You need this for a complex or high-stakes install

Hire if: You need clear communication and upfront explanations

Hire if: You need a plumber who actually shows up when scheduled

Caution if: You need predictable, consistent service across every visit

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need warranty-grade work on a complex or high-stakes install

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 472 Reviews Tell Us

Emergency Response

Quick emergency response: arrived within 30 minutes of call during off-hours

What To Watch Out For

Significant pricing concerns: one customer quoted $585 for unclog, charged additional $1,000 for jet wash; another paid $500 then $270 more without resolution

Service quality inconsistency: first technician on Christmas Day made problem worse by pushing clog upward into different pipes

Promised camera inspections not delivered; follow-up support poor (supervisor calls unreturned)

1 review mentions membership programs or upselling

2 of 5 reviews (40%) report significantly inflated final charges or failed fixes requiring second company intervention

Trip charges applied even when work not completed or needed; no guarantee language in quotes despite service failures

Upselling concerns

Quality & Professionalism

Service quality inconsistency: first technician on Christmas Day made problem worse by pushing clog upward into different pipes

Communication

3 of 5 reviews praise specific technicians (Caesar, Mike, Delvin) for friendliness, respect, and clear communication

Promised camera inspections not delivered; follow-up support poor (supervisor calls unreturned)

Pricing

Significant pricing concerns: one customer quoted $585 for unclog, charged additional $1,000 for jet wash; another paid $500 then $270 more without resolution

Fast ResponderGood Communicator

Customer reviews

Reviews from Google, Yelp & more

G
Gabriel Soto

Caesar and Mike were awesome! Helped us both so much by recognizing what's wrong and fixed it. Both were such great help especially when we are brand new homeowners. Thank you guys again for the amazing work!

A
Amy Tahaney

Delvin is a fantastic technician and an absolute pleasure to have in your home! He's so friendly and respectful, takes the time to explain everything he's doing and what the issues are, was quick to get to me and fixed my drain problem. I'd happily have him as my tech anytime! Amazing service!

P
Paulys Awesome Adventures

Our technician Justin, was courteous and knowledgeable. Everything was explained to me up front and he quickly had the water flowing again. He arrived on time, and only about 30 minutes after my initial call . The service was more expensive than i anticipated.. but the service and quickness of the whole thing was appreciated.

T
thao haas

Overpriced! Quoted $585 to unclog a drain if it took 35 minutes or less. Even stated no guarantee. Wanted to charge me $1000 to jet wash the drain. I’m a general contractor and do not understand why you would jet wash when a drain is clogged. That would get water everywhere! Please remember that they charge a trip charge even if they do nothing!

L
lecia kennie

⭐ **1 Star because I couldn’t pick 0– Do Not Recommend** Roto-Rooter came out on Christmas Day for a downstairs toilet backup. The first tech pushed the clog up into our upstairs pipes, which made things worse. We paid $500, then another tech came the next day and tried to charge an additional $270 still without fixing the issue. We were promised a camera inspection after each visit, which never happened. We went three days without being able to use water in our home. When a camera tech finally came, he said it was a “tree branch” and left without offering any solution. Another company quickly found that the clog had simply been pushed up the pipes and fixed it. I’ve called every day asking for a supervisor …no return calls. Horrible service and even worse follow-up. Don’t waste your money. 0/10 recommendation

Business details

Phone
(281) 769-4043
Address
920 S Mason Rd Ste G, Katy, TX 77450, USA
Hours
Open 24 hours

Service area

Based in Katy. Serves 5 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Roto-Rooter Plumbing & Water Cleanup

4.8
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