Roto-Rooter Plumbing & Water Cleanup
Plumber · Irving, TX · Open 24 hours per Google listing
Our verdict
Exceptional emergency response times and technician quality, but significant pricing inconsistency and occasional follow-up failures create unpredictable costs and completion risk.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 115 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Outstanding emergency response speed: multiple reviewers report arrival within 30 minutes to 2 hours during nights, weekends, and holidays
Cited in 4 of the 115 reviews we analyzed.
Consistently praised technician knowledge and professionalism: at least 12 reviews specifically highlight knowledgeable, friendly, efficient technicians by name (Drew, Juan, Alan, Berkley, Tony, Jorge, Ben, Quin)
Cited in 8 of the 115 reviews we analyzed.
Holiday and Christmas emergency availability: 4 reviews confirm service on Christmas Day and other holiday periods
Cited in 2 of the 115 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show and communication failures on scheduled appointments: 2 reviews report failed appointments with no callback (one charged $300 for scope never completed, another no-show after 9-11 AM window with $300 charge)
Cited in 1 of the 115 reviews we analyzed.
Red flag
Massive Google-to-Yelp rating gap (4.8 vs 2.3) suggests concentrated complaints on Yelp around billing, no-shows, and job quality that may reflect systemic service inconsistency
Red flag
One review reports technician made poor part choice ($2 part omitted) leading to secondary damage and $2,300 bill, suggesting occasional cost-cutting at customer expense
Cited in 1 of the 115 reviews we analyzed.
Inconsistent job completion and follow-up: one detailed review documents incomplete work on a major piping project with promised follow-up concrete pad installation never occurring and no supervisor callback
“work never completed, no follow-up or courtesy”
High pricing with poor value justification: two reviews document unexpectedly high bills ($2,300 for wall-hole repair, $450-$480 for disposal work with disputed labor costs) and one review cites standard $99 diagnostic fee even without findings
“charge $99 even if they don't find anything wrong”
Cited in 2 of the 115 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 115 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They installed new PVC under the house and removed all corroded metal piping. Left dirt everywhere, including on outdoor AC unit. After installing the new PVC, they did not modify or repair the shower drainpipe; pipe was forced inside the shower. We asked them to extend PVC clean outs above ground; were to come in the morning, they arrived late evening. They were going to return to install a concrete pad to …”
“My appointment window was 8 am- 10 am. At 11 am, I called to check on the status because I had not heard from them during the window they were supposed to arrive. When I called, the lady told me that someone had called at 7:30 but did not receive a call back. I asked which phone they had called because I had my phone in my hand, the volume turned all the way up and did not receive any calls or voice mail. She then …”
“Talk about thieves. Do not, and I repeat, DO NOT use this company. I called due to a dish disposal that is not working. Their technician came out and quoted the job which totaled $480.00. I asked what made up labor and what made up parts. He rudely reluctantly told me that the parts were $180.00 which means that the labor was a total of $300.00. When I asked the technician what else made up the price he said, …”
Positive
“Had a burst pipe on my outside spigot. I used the website scheduler around 3 and had a technician out by 5, with the problem being repaired by 5:45. Bry, our technician, was very knowledgeable and showed me the problem and what he did to fix it. Highly recommend!”
“I had an emergency at one of my listings and Roto Rooter had Juan out within 2 hours. He was great and corrected the issue! Their follow up was great as well while I was waiting for Juan to arrive. I even had a mold remediation contact (Jorge) called me to introduce himself to see if in the future we needed any assistance. Great customer service!! I will definitely use them in the future.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Severe rating discrepancy: Google 4.8/5 (1,509 reviews) vs Yelp 2.3/5 (36 reviews). Yelp reviews concentrate on billing disputes, no-shows, and incomplete work, while Google emphasizes technician quality and response speed. This 2.5-star gap suggests either highly variable franchisee performance or reviewer self-selection bias toward dissatisfied Yelp users reporting financial/service failures.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
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Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Arlington · Dallas · Fort Worth