Roto-Rooter Plumbing & Water Cleanup
Plumber · Homewood, AL · Open 24 hours per Google listing
Our verdict
Excels at rapid emergency response and same-day service, but one catastrophic failure involving internal pipe damage with poor accountability raises serious concerns about workmanship quality control.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Alabaster, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews explicitly praise same-day or day-of emergency response and scheduling
1 cited review
“came out day-of to assess our plumbing emergency”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Multiple reviews highlight professional, courteous technicians by name and commend efficiency
Cited in 3 of the 5 reviews we analyzed.
3 of 5 reviews mention transparent pricing communication upfront before work begins
1 cited review
“came out day-of to assess our plumbing emergency”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Technician error resulting in hidden water damage (burst pipe inside wall) with delayed discovery and manager denial of responsibility—critical red flag for potential liability exposure on emergency calls
“Their tech busted a drain pipe inside the wall”
One review reports technician caused significant internal pipe damage during work, with management refusing accountability and homeowner forced to hire contractors for plumbing, cabinetry, wall, and floor repairs
“Their tech busted a drain pipe inside the wall”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Unpleasant experience with this company. Their tech busted a drain pipe inside the wall; it started leaking inside the wall and it took us few weeks to notice when our kitchen hardwood floor started buckling. His manager offered no help and didn’t want to be responsible for any of it. Had to hire contractors to fix my plumbing, cabinets, wall and floor. Not to mention the inconvenience since our kitchen was out of …”
Positive
“Roto-Rooter was fantastic in our time of need. They came out day-of to assess our plumbing emergency, offered immediate recommendations on how to address the issue and put us on their schedule quickly to get our water back up and running. Everyone we worked with was professional and we haven't had any issues since the repair. Would absolutely recommend this team if you need emergency plumbing work.”
“Contacted Roto-Rooter today and requested same day service due plumbing was backing up. Representative assured me someone would come out today and at my convenience. The technician that showed up was Mr. Alex, he arrived precisely on time and after I explained the trouble he immediately explained the possible problems and prior to beginning the work he advised the exact cost. Mr. Alex went straight to work and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,999 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Budget-conscious homeowners
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need warranty-grade work on a complex or high-stakes install
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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