Roto-Rooter Plumbing & Water Cleanup
Unknown
No response data yet
24/7 Verified
Confirmed by reviews
Budget-Friendly
Based on review analysis
1 concern
Technician error resulting in hidden water damage (burst pipe inside wall) with delayed discovery and manager denial of responsibility—critical red flag for potential liability exposure on emergency calls
Trust Score: 0/100 · Based on 2999 reviews
Our Verdict
#14 of 16 in Homewood, AL
- Budget-conscious homeowners
- Whole-house repiping
- Emergency and burst pipe repair
No major caveats
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need fast same-day or after-hours response
Caution if: You need predictable, consistent service across every visit
Caution if: You need warranty-grade work on a complex or high-stakes install
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 2999 Reviews Tell Us
Emergency Response
4 of 5 reviews explicitly praise same-day or day-of emergency response and scheduling
Emergency and burst pipe repair
What To Watch Out For
One review reports technician caused significant internal pipe damage during work, with management refusing accountability and homeowner forced to hire contractors for plumbing, cabinetry, wall, and floor repairs
Technician error resulting in hidden water damage (burst pipe inside wall) with delayed discovery and manager denial of responsibility—critical red flag for potential liability exposure on emergency calls
Quality & Professionalism
Multiple reviews highlight professional, courteous technicians by name and commend efficiency
Communication
3 of 5 reviews mention transparent pricing communication upfront before work begins
Respect for Your Home
One review reports technician caused significant internal pipe damage during work, with management refusing accountability and homeowner forced to hire contractors for plumbing, cabinetry, wall, and floor repairs
Pricing
3 of 5 reviews mention transparent pricing communication upfront before work begins
Customer reviews
Reviews from Google, Yelp & more
Roto-Rooter was fantastic in our time of need. They came out day-of to assess our plumbing emergency, offered immediate recommendations on how to address the issue and put us on their schedule quickly to get our water back up and running. Everyone we worked with was professional and we haven't had any issues since the repair. Would absolutely recommend this team if you need emergency plumbing work.
Contacted Roto-Rooter today and requested same day service due plumbing was backing up. Representative assured me someone would come out today and at my convenience. The technician that showed up was Mr. Alex, he arrived precisely on time and after I explained the trouble he immediately explained the possible problems and prior to beginning the work he advised the exact cost. Mr. Alex went straight to work and within several minutes the job was completed. Due to his professionalism I will definitely be calling on Roto-Rooter again whenever the need arises and I will request for Mr. Alex. Five Stars and above to you Mr. Alex!!
Todd the field supervisor was able to come out and assess my problem and had someone come and fix my leak the same day. Phil came to repair a leak in my concrete slab. Technician Phil was outstanding! He was very quick, efficient, and professional. Highly recommend! The time that this was able to be done exceeded my expectation.
Unpleasant experience with this company. Their tech busted a drain pipe inside the wall; it started leaking inside the wall and it took us few weeks to notice when our kitchen hardwood floor started buckling. His manager offered no help and didn’t want to be responsible for any of it. Had to hire contractors to fix my plumbing, cabinets, wall and floor. Not to mention the inconvenience since our kitchen was out of commission for few days
After having two plumbers to come out 6 times to no avail. Roto Rooter came out once for a consultation, once to repair and a 3rd time to fix the shattered pipe that another company did in the street. I’ll recommend them to anyone. They ran their camera in our line and found the problem immediately. Jose and his helper did an awesome job. The supervisor Kevin was very professional and informative. There were two other guys and they were helpful also. Their team work made our dream work!!! Thanks for all of your professional, hard work. The pictures don’t do any justice to the hard work they preformed.
Business details
Service area
Based in Homewood. Serves 13 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup