Roto-Rooter Plumbing & Water Cleanup
Plumber · Highlands Ranch, CO · Open 24 hours per Google listing
Our verdict
1,837 Google reviews at 4.8 but only 63/100 sample at 5-star and 31 at 1-star. Speed and Sunday availability are real; pricing and upsell pressure draw the complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Sunday main-sewer-line backup handled with no Sunday/diagnostic/roll fees; price quoted up front before work.
1 cited review
“I called Roto-Rooter on a recent Sunday as a main sewer line backup was going to wreck our Monday morning”
Bathtub drain cleared within an hour of calling for a fair price.
Cited in 1 of the 100 reviews we analyzed.
2am sewer-line clear-out — informed of price up front and arrived within an hour, one of the few emergency options available.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
31/100 sample reviews are one-star — a much heavier negative tail than the 4.8 headline rating suggests.
“his a-hole boss, who tells us we need to have them come in and dig up our yard to replace the line to the tune of $5000.”
Cited in 3 of the 100 reviews we analyzed.
Red flag
Reviewers describe being pushed into a $5,000 yard-dig quote or a $2,500 alternative, then finding the same job elsewhere for $600.
“his a-hole boss, who tells us we need to have them come in and dig up our yard to replace the line to the tune of $5000.”
Red flag
Multiple reviewers call dispatch and field staff rude or unprofessional.
“Roto-Rooter offered the earliest service at 2 pm. They didn't show up until 4:15 pm, despite our several calls saying we were facing near catastrophe.”
Cited in 2 of the 100 reviews we analyzed.
Reviewer says the late-night call rate matched day rate as promised — but later felt 'ripped off' and stalked by their restoration/camera teams.
Cited in 1 of the 100 reviews we analyzed.
After-hours leak call advertised 2pm arrival but tech showed up at 4:15pm and wasn't qualified — qualified plumber arrived two more hours later.
“Roto-Rooter offered the earliest service at 2 pm. They didn't show up until 4:15 pm, despite our several calls saying we were facing near catastrophe.”
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Con artists. They ripped me off. Go elsewhere! They claimed they charge the same amount for late night calls as day calls. Not true. After they snaked our line we have been stalked by their restoration team and camera team. This company is a well oiled scam machine.”
“Our basement plumbing sprang a dreadful leak. We called around and Roto-Rooter offered the earliest service at 2 pm. They didn't show up until 4:15 pm, despite our several calls saying we were facing near catastrophe. As an aside: RR is based out of Greeley, not Fort Collins, as their ad indicated. We could have had a local guy here by 3 pm. The man who showed up wasn't qualified to do the repair necessary, …”
“Our main sewer line is clogged. We called them and they very quickly set up a time for our appointment yesterday afternoon between 3-7 pm. My husband left work early to be available during this window. We wanted to check on the status after not hearing anything at 5 pm and we were told that the plumber that was in our area was running a little behind but should still make it within our window given. We called again …”
Positive
“Hector was dispatched out to the apartment homes I help manage within a couple hours of reporting the issue. He communicated effectively throughout the entire process and was able to clear the backup quickly. He went above and beyond and I was grateful to have his help today. Residents were also pleased with roto's prompt response. This is not the first time they've helped us in a pinch and I'm sure it won't be the …”
“Camden Smith came yesterday and did an excellent job unclogging my disposal. He was very nice and friendly and it took him no time at all and was so prompt. I will always use RotoRooter and recommend them to others. Thank you and big kudos to Camden!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8 / 1,837 reviews looks strong, but the 100-review sample shows 31 one-star reviews — the lowest reviewConsistency (0.16) in this batch by a wide margin.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Littleton · Westminster · Evergreen · Castle Rock