Roto-Rooter Plumbing & Water Cleanup
Plumber · Harrison, NY · Open 24 hours per Google listing
Our verdict
Dispatches skilled technicians within hours even during blizzards and weekends, but charges premium pricing that reviewers acknowledge as 'on the higher end'.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Harrison, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: scheduled same-day appointment before announced blizzard; arrived quickly on Sunday; all 5 reviewers praise speed of arrival and appointment scheduling
1 cited review
“They were able to schedule an appointment immediately”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Diagnostic transparency: technicians explain problems clearly, show approval-before-proceeding, and honestly advise when work isn't urgent (preventing unnecessary upsells)
1 cited review
“Carlos was very knowledgeable and excellent at explaining”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Workmanship quality: 4 of 5 reviews explicitly mention thorough, clean work with follow-up verification that job was done right
1 cited review
“They arrived early and got the job done well”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Consistent crew professionalism: multiple reviews praise technicians' politeness, patience with questions, and care in high-stress situations
2 cited reviews
“They were able to schedule an appointment immediately”
“They arrived early and got the job done well”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing significantly above market: one reviewer explicitly states 'prices are on the higher end' despite acknowledging value; no competitive pricing data from other quotes mentioned
“They were able to schedule an appointment immediately”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I had to contact this company for the first time due to a clog affecting the unit downstairs right before the announced blizzard. They were able to schedule an appointment immediately and sent the right technician, Carlos. Carlos is knowledgeable, professional, and genuinely concerned with resolving the issue and ensuring customer satisfaction. He built trust by explaining what was happening and providing guidance …”
“Repair man Carlos Acosta came to look at and assess the problems l thought l was having with my tub/shower faucet. Carlos was very knowledgeable and excellent at explaining my issue to me. As it turned out, and he honestly explained, one matter l could take care of myself in about ten minutes, which l did! The other matter we agreed was not an emergency and l could and should take my time in deciding when, again, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,098 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Larchmont · Harrison · Old Greenwich · Glen Oaks