Roto-Rooter Plumbing & Water Cleanup
Plumber · Duncanville, TX · Open 24 hours per Google listing
Our verdict
4.8★ across 1,007 Google reviews with BBB A+ accreditation; 80 of 100 sampled reviews are 5-star, but 16 are 1-star — pricing complaints dominate negatives with charges of $399 for 15-minute snake jobs and $1,100+ without invoices.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day service delivered in 10 of 100 sampled reviews; tech Steven cited by name in multiple 5-star reviews for completing jobs within an hour and communicating costs upfront before starting.
1 cited review
“Same day service for blockage issue. Steven was amazing!! He let me know exactly what was needed and what he was doing. Cost was given before anything was started. Would definitely recommend a million times over!! Steven was great!!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
After-hours dispatch confirmed: one reviewer called at 8:30 PM and had a tech on-site within the hour — fast_response theme counted 16 times across 100 sampled reviews.
Cited in 2 of the 100 reviews we analyzed.
Technicians leave work areas clean and neat — at least 2 reviewers specifically note no trace left behind after toilet removal and drain snaking.
1 cited review
“Steven did a great job. He was thorough in his inspection and explanation. He had to remove toilet and use snake and when he was done he left things neat and clean.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp 1-star reviewer paid $399 for a 15-minute snake job and was told sewer line had irreparable offset — allegations of lying and overcharging on what reviewer describes as a simple blockage.
“Use anyone else other than this completely rip off company. Not only do they outright lie, they charge far too much for an easy job I could have done myself. Just to flush the line with their snake was $399 after a discount. That only took about 15 minutes.”
Red flag
No invoice provided after $1,100+ charge cited in 1 Yelp review; multiple attempts to contact company for invoice details went unanswered.
“Frisco, TX. charged over $1100 for something that should have been less than half. No invoice. no details on what's been done and what the warranty is despite multiple attempts to contact them.”
Pricing complaints in 3 of 100 sampled Yelp reviews: $399 for a 15-minute drain snake, $1,100+ with no invoice provided, and a shower valve repair that escalated to $1,500 for rip-out-and-redo.
“Use anyone else other than this completely rip off company. Not only do they outright lie, they charge far too much for an easy job I could have done myself. Just to flush the line with their snake was $399 after a discount. That only took about 15 minutes.”
1 more cited review
“Frisco, TX. charged over $1100 for something that should have been less than half. No invoice. no details on what's been done and what the warranty is despite multiple attempts to contact them.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Confirmed appointment no-show cited in 1 Yelp review: tech was dispatched to a mall until 2 AM while customer waited from 8 AM on a Monday — no proactive call to customer.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This is my personal feeling and opinition. They may have good skill plumber, but my feeling is not friendy attitude for customer. Feeling would be they unilaterally impose their own ideas and methods and aggressive It seems they lack services and approaches that are tailored to the customer's needs. I paid everything before thier work done, but they have not done. When we found the hot water line leak underneath …”
“$450 ($99 dispatch fee + $350 for 1 hour) for an angle stop replacement below the kitchen sink! These guys rip you off. Hire a local plumber. I got the same job done for $90.”
“I have had them out before to do a line clearing. Took about an hour and it was $460. That's fine. I am well off enough that it's not a big deal. But... When I call to have you come out a few months later to price gouge me on changing 2 shower valves and a toilet ball stem, because I'm willing to pay it, you don't even show up. No phone call or text. No email. Nothing. Til about 4:35pm. Appointment was for …”
Positive
“Bathroom sink drain was stopped up and leaking through pipes because the water had no where to go. He was able to clear the clog quickly. Was very respectful of property and left everything clean like he wasn’t even there…..would definitely use them again!”
“I called Roto Rooter about 8:30pm, they had a technician at my home within the hour. Maison was very professional and knowledgeable. He was able to quickly resolve my issue and helped me save money! I will definitely use Roto Rooter again. Such an amazing experience.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8★ vs Yelp showing multiple 1-star reviews citing overcharging and no-shows. Yelp-sourced negatives cluster around pricing and appointment reliability — not reflected in the Google aggregate.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
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