Roto-Rooter Plumbing & Water Cleanup

Bathroom sink drain was stopped up and leaking through pipes because the water had no where to go. He was able to clear the clog quickly. Was very respectful of property and left everything clean like he wasn’t even there…..would definitely use them again!

I called Roto Rooter about 8:30pm, they had a technician at my home within the hour. Maison was very professional and knowledgeable. He was able to quickly resolve my issue and helped me save money! I will definitely use Roto Rooter again. Such an amazing experience.

So blessed for this company. I was so afraid that my house was going to flood. Steven came out and fixed our plumbing within an hour and gave Preventive maintenance treatment for an amazing price. Highly recommend!

This is my personal feeling and opinition. They may have good skill plumber, but my feeling is not friendy attitude for customer. Feeling would be they unilaterally impose their own ideas and methods and aggressive It seems they lack services and approaches that are tailored to the customer's needs. I paid everything before thier work done, but they have not done. When we found the hot water line leak underneath the house, they took care of it immediately. After it needed to be installed drain to out our house, they are good job, but they asked us to pay for this before work is done. I was OK with the payment before they finished, but they did not say when the excavator people come, he said maybe this afternoon or tomorrow morning. Excavators came in next morning and worked to install the drain, but they did not finish the job, and we got complaints from neighborhood. Here is the picture they done. After they work done, they notice they should work more correctly, and they contacted us. On Friday, 12/19/25. 11:39 am. we had a phone call and conversation with plumber that he worked our hot water leak, and at that time he said excavator people come Saturday, but he did not mention what time, and he said he will find out what time they come in Saturday. But I have not received the update about what time excavator people come in Saturday. On Saturday, 12/20/25. 8:47 am. He called me and excavator people will be there, but we were not home because he did not update what time excavate people came on Saturday. Plumber said we will come Tuesday, Not Monday. We have nothing to do to fix or figure it out for our possible leak more than 1,696 gallons...that we received the Irregular water usage from City... Pat S. Thank you for your response. I attached the invoice and you could see the detail of our work.

$450 ($99 dispatch fee + $350 for 1 hour) for an angle stop replacement below the kitchen sink! These guys rip you off. Hire a local plumber. I got the same job done for $90.

Use anyone else other than this completely rip off company. Not only do they outright lie, they charge far too much for an easy job I could have done myself. My house is close to 7 years old and never had any issues until suddenly our drainage stopped. No toilet would flush. Tried using a snake and even removed the toilet as we thought a toddler had put something down in the drain. Nothing. Called for service and they came out. Just to flush the line with their snake was $399 after a discount. That only took about 15 minutes. They put a camera down into the sewer line and said there was a broken pipe. Said the line was 4 feet deep and they had a way to go in and repair it without digging up the yard. Cost was $3,000. What choice do I have. I'm old and can't really dig down 4 feet. Or at least didn't want to so we agreed. Guy came out to do the work the following morning. Suddenly he is driving away. Salesman calls and said there was some sort of data line and they would have to dig it out and do the repair. The cost is now $4900 but would only charge $3200. That changed to $3000. Said they would bring in digging equipment and blah, blah, blah. He said they would be out first thing in the morning two days later. They didn't show until right at 5pm. They only used shovels and we found it wasn't a data line, but the sprinkler pipe. It had been broken even before we moved in and miraculously lasted all this time. But the pip was barely 2 feet deep. No digging equipment was used after he made it sound like this grand undertaking that was necessary. I sent the guy a text and asked him if his price was anywhere close to fair and he said yes. I stated 3 guys who used about $30 worth of parts and were here and gone within 1 hour 45 minutes was really worth 3 grand. He said the cost going to an emergency room wasn't fair, but he had to pay. He was turning into a real jerk. They lied about the depth and when they didn't even have to dig as far as he stated, cutting their time by a massive amount you would think they would discount their already outrageous price. He said he was coming out to put a camera in the line to make sure it was done properly. After my questioning he never showed. He turned out to be a worthless piece of garbage liar. I never mind paying a fair price for service. I hate snakes who use the situation to get as much as they can. He was one of those snakes and the company he represents don't appear to be much better. Told the person on the phone and rather than do something about it, just said file a review on their site. You can't! NEVER, ever use them. Wait until a reputable plumber can get there. They are overpriced thieves in my opinion.

We contacted Roto-Rooter because our washing machine was causing water to backup into a wall. We shared we had just bought a house and believed the problem was the washing machine pipe had a 2 inch output whereas the wall drain was 1.5 inch. They sent a "drain technician" to the house who said he didn't think that was the problem and said the line just needed to be cleaned. He snaked the line and sold us a cleaning solution. Total cost was over $500. Right away, as soon as we did a load of laundry, the same thing happened. The pipe does drain water - it always drained water - but cannot handle the output of the washing machine. We contacted Roto-Rooter to convey the situation. They said the line cleaning was warrantied for 6 months and they would send a technician to clean it again. After some back and forth, they agreed that a dirty line was likely not the problem and said they would send an actual plumber who would be qualified to fix the problem. I was not aware the first employee was not qualified to do plumbing work and, since we conveyed what we thought was wrong from the onset, I'm not sure why an unqualified technician was ever sent. The problem is Roto-Rooter completed unnecessary work. While they will now send an actual plumber, they said the repair will be completely separate and we will have to pay again. I asked if they would apply the funds from the unnecessary work and they said no--since there is no way to prove there wasn't some level of clog as well. We will be using another company for the repair as we obviously have no confidence in Roto-Rooter, and there is no reason to use them since they will treat it as a completely different charge. We are now in the same situation we were in at the start--except we are over $500 in the hole. Save yourself from our mistake, call someone else.

My kitchen drain was slow, I searched internet and found Roto Rooter with good reviews, so submitted a request online. A technician called Eric came to my house yesterday afternoon, not only he made problem worse but also created new issues and left us with all the mess. The sink is now completely clogged with new leaking at three different places. He broke my under sink pipes and waste disposal connections yesterday, asked me to change to new pipes and a new waste disposal, we agreed. So he came back today and installed the new pipes and waste disposal. We tried to test it after he completed the work, he said no need to test. We insisted to test it and the pipe connections started to leak within two minutes. First he tried to find an excuse but then committed it was an issue, he tried to fix the issue without success so decided to leave it as is. We paid him 50% yesterday and agreed to pay another 50% after completing the work, but with all these issues we decided not to pay the rest 50%, he threatened us to call collecting company to get the money. We called their customer service but they would not come until tomorrow knowing our kitchen sink is completely out of order because of their work. This is the WORST experience we've ever had.

Update : In October 2022, I had a shower valve replaced and it cost approximately $750. On May 11, 2023 (after days of calling to try and get someone out to my house) - Roto-Rooter came out to replace the shower valve cartridge in the same bathroom; however, immediately we noticed that when the hot water was turned on, there was a loud noise, so today (5/23/23) Roto-Rooter came out again and told me that in order to fix the problem they would have to rip out the tile (which they would not be able to replace) and then it would cost $1,500 for parts and labor. I asked the plumber (the same plumber that did the original work in October 2022) why he didn't tell me this option back then and he said that we got a free cartridge on May 11, 2023. This was an incredibly rude response and shows that he does not care about the customer at all. Overall, I am extremely disappointed in this company and will never use Roto-Rooter again and will make sure everyone in our neighborhood knows about the awful customer service I experienced.

I have had them out before to do a line clearing. Took about an hour and it was $460. That's fine. I am well off enough that it's not a big deal. But... When I call to have you come out a few months later to price gouge me on changing 2 shower valves and a toilet ball stem, because I'm willing to pay it, you don't even show up. No phone call or text. No email. Nothing. Til about 4:35pm. Appointment was for 12-4 with a $65 service fee. They call at 4:35 to tell me "Good news, we have a tech in the area to take your service call". Well it's too late. "Do you want to reschedule?" Well, if there is no service charge then sure. "Oh, no we can't do that, but if you change your mind give us a call back". Uh...no thanks. You lost out on easy money and could have charged the full amount or maybe more but no no no. You couldn't even do common business protocol. That's too bad. I'll call Belkeys! Lol.

I had a clogged drain on my patio and had previously used another company twice (in 11 years) to clear out the drain. They charged $99 but due to the current situation had increased their charge to $169. I decided to contact Roto-Rooter to get a second bid. The technician arrived and said the cost would be $365 per hour for a minimum of 2 hours. When I said that was not acceptable, he said, "What if I just charge you for an hour?" I told him that I had contacted another company and had decided to go with them. He asked what they were charging and when I answered $169, he said, "What if I call my company and can do the job for $200?". I escorted him out and thanked him for coming out. Coronavirus Gouging.

Recently I used Roto-Rooter Plumbing for a drain cleaning issue, and overall I’m very satisfied with the service. Scheduling was quick and easy. The plumber arrived on time, was professional, and took the time to explain what was causing the clog and how they planned to fix it. The work itself was done efficiently, and he ensured that it was flowing properly before leaving. I also appreciated that they cleaned up the work area afterward, which isn’t always the case with service calls. The pricing was a bit higher than I initially hoped, but the quality of the work and the peace of mind made it worth it.

Skyler was great! I discovered a leak in my front yard around 6:30 in the evening. After calling three other companies, Roto Rooter guaranteed a plumber within 2 hours. Skyler arrived around 8:30 and offered to leave his water key with me overnight so I could take a quick shower. He determined I had the right key already and showed me how to turn off the water at the street. He had me turn it on so he could inspect the valve box. He was kind, affable, and explained the needed repair in plain English. I am so grateful for Skyler's support and service!

My garbage disposal motor was broken, and water was leaking under the kitchen sink. Steve Boyle, the technician, came to fix my problem. He explained everything step by step and advised what was best for my house. He is very knowledgeable about his work and did an excellent job fixing my kitchen sink. One of the best aspects was his honesty and integrity. He is my hero today. I highly recommend Steve if you have any plumbing issues. You will not be disappointed. By the way he replaced my broken bathroom faucet too. No more water leaking in my house.

On July 4th 2024, I had a complete toilet build up. Service Guarantee: 6 Months Comment: Install new fill valve and flapper install new stop and supply at same toilet for the primary toilet. The flapper wasn't a new flapper and when we go to flush the toilet, is will run until we push the flapper down to completely seal the opening. I called today and told the agent of my issue. There is a $99 service fee. I paid $678.00 for parts that aren't even a year old. Avoid Roto-Rooter because they don't stand behind their products. No stars.