Roto-Rooter Plumbing & Water Cleanup
Plumber · Catonsville, MD · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship, but pricing can shock you—one customer paid $450 for a simple toilet auger job and felt nickeled-and-dimed on coupons.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Responds quickly to after-hours emergencies, including holiday weekends. Three reviewers explicitly praised fast arrival and same-day scheduling.
2 cited reviews
“explained everything thoroughly and promptly fixed problem”
“service was punctual and productive”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians demonstrate strong technical skill and professionalism. Four of five reviews highlight thorough, competent work and courteous behavior.
3 cited reviews
“superb completely professional job”
“explained everything thoroughly and promptly fixed problem”
“service was punctual and productive”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Communicates clearly during service, explaining work and next steps so customers understand what they're paying for.
2 cited reviews
“explained everything thoroughly and promptly fixed problem”
“service was punctual and productive”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upsells proprietary products at premium prices during service visits. One customer was charged $100 for 'Pipe Shield' drain treatment during a routine visit without initial discussion of cost.
“service was punctual and productive”
Pricing can be steep for straightforward jobs. One customer was charged $450 for auger work on a clogged toilet and deemed it excessive.
“$450 to use an auger a couple times is excessive”
Staff showed reluctance to honor valid manufacturer coupons, with a technician implying he was doing the customer a favor by accepting a $50 discount that hadn't expired.
“$450 to use an auger a couple times is excessive”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Plumber was nice but $450 to use an auger a couple times to unclog a toilet is excessive. He also almost refused to take a $50 coupon from the roto rooter site. He basically implied he’d take it not because it was valid and didn’t expire until April but because he was doing us a favor. Definitely going to look for other plumbers in the area moving forward.”
Positive
“We got absolutely superb service from Roto-Rooter. We had a sewer backup in our basement and also a clogged toilet. Jarrett Mc million inspected for water damage from our sewer backup And happily it was on a concrete floor so there was none. We were very happy to have him check though and he did a very professional job. We highly recommend him. To fix the actual damage a plumber named Jose came and he also did a …”
“We called Rotorooter to fix a plumbing leak and flood in my basement. When Mr. Jose (#3710), arrived, he was professional and courteous. He explained everything thoroughly and made us feel at ease. He promptly fixed the problem, and was a relief to work with in a stressful situation during a holiday weekend! I highly recommend Rotorooter!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 976 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Pikesville · Annapolis Junction · Baltimore · Cooksville