Roto-Rooter Plumbing & Drain Services
Plumber · Gainesville, GA · Open 24 hours per Google listing
Our verdict
Excels at emergency response and courteous service, but one reviewer reported a significant overcharge attempt that was caught by a second opinion.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 11 plumbers we've reviewed in Gainesville, FL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: 3 of 5 reviewers explicitly praised quick arrival and same-day resolution, including a 10-minute fix during a DIY emergency.
3 cited reviews
“They came to my home quickly and fixed the problem within 10 minutes.”
“Fixed the same day, perfect ever since without invasive work.”
“Very knowledgeable and courteous. Very reasonable on their fees.”
Transparent communication: 2 reviews highlight technicians explaining work before, during, and after service, reducing customer anxiety.
1 cited review
“They came to my home quickly and fixed the problem within 10 minutes.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Skilled diagnostics: 2 reviewers noted technicians avoided unnecessary invasive work, with one explicitly contrasting against competitors who would have torn into walls unnecessarily.
1 cited review
“Fixed the same day, perfect ever since without invasive work.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Repeat customer trust: At least 1 reviewer returned for a second service with the same positive experience.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Significant pricing discrepancy on record: 1 complaint of attempted $200+ overcharge (and potential multi-thousand-dollar overquote) in a 5-review sample is notable and warrants requesting a second opinion on major jobs before authorizing work.
Cited in 1 of the 5 reviews we analyzed.
Potential overpricing: 1 of 5 reviewers reported being quoted several thousand dollars for work another plumber completed in 45 minutes for a fraction of the cost, suggesting possible scope-creep recommendations.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Scammed me for over $200 Have this plumbing fixture that had to be cut off and replaced they told me they had to cut out the entire piping go through my entire wall and turn a few hundred dollar job into a few thousand dollar job. I don’t know something told me to get a second opinion as soon as I got another plumber out here he was done in less than 45 minutes then charge me a fraction of what they were trying …”
Positive
“We had an emergency on Sunday and called and spoke to Chris. He was more than willing to help us with our issue. He had his tech Juan come out. Both guys were very knowledgeable and courteous. Very reasonable on their fees and gets the job done! If your in Ocala give them a call and Chis will do whatever it takes get you up and running.”
“Becky was super nice on the phone and Johnathan was great in the field explaining what he was going to do, what he did, and what he found out when looking at the problem area under our house. This is the second time we used them and the first time was a good experience too. Usually I feel bilked when using a plumber but not with them. Will be calling again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 331 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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Nearby: Gainesville · Alachua · Hampton