Roto-Rooter Plumbing & Drain Services
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Unknown
Based on review analysis
1 concern
Significant pricing discrepancy on record: 1 complaint of attempted $200+ overcharge (and potential multi thousand dollar overquote) in a 5 review sample is notable and warrants requesting a second opinion on major jobs before authorizing work.
Trust Score: 0/100 · Based on 331 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 331 Reviews Tell Us
Emergency Response
Fast emergency response: 3 of 5 reviewers explicitly praised quick arrival and same-day resolution, including a 10-minute fix during a DIY emergency.
Emergency and burst pipe repair
What To Watch Out For
Potential overpricing: 1 of 5 reviewers reported being quoted several thousand dollars for work another plumber completed in 45 minutes for a fraction of the cost, suggesting possible scope-creep recommendations.
Significant pricing discrepancy on record: 1 complaint of attempted $200+ overcharge (and potential multi thousand dollar overquote) in a 5 review sample is notable and warrants requesting a second opinion on major jobs before authorizing work.
Communication
Transparent communication: 2 reviews highlight technicians explaining work before, during, and after service, reducing customer anxiety.
Pricing
Potential overpricing: 1 of 5 reviewers reported being quoted several thousand dollars for work another plumber completed in 45 minutes for a fraction of the cost, suggesting possible scope-creep recommendations.
Customer reviews
Reviews from Google, Yelp & more
We had an emergency on Sunday and called and spoke to Chris. He was more than willing to help us with our issue. He had his tech Juan come out. Both guys were very knowledgeable and courteous. Very reasonable on their fees and gets the job done! If your in Ocala give them a call and Chis will do whatever it takes get you up and running.
Becky was super nice on the phone and Johnathan was great in the field explaining what he was going to do, what he did, and what he found out when looking at the problem area under our house. This is the second time we used them and the first time was a good experience too. Usually I feel bilked when using a plumber but not with them. Will be calling again.
I'm super grateful for Matt and Becki and their quick response when I needed help with my DIY project. I had to turn off the water to my entire home in the middle of a project and had no idea how to fix the leak. They came to my home quickly and fixed the problem within 10 minutes. I will only use them for all of my plumbing needs from now on. Thank you again!
Scammed me for over $200 Have this plumbing fixture that had to be cut off and replaced they told me they had to cut out the entire piping go through my entire wall and turn a few hundred dollar job into a few thousand dollar job. I don’t know something told me to get a second opinion as soon as I got another plumber out here he was done in less than 45 minutes then charge me a fraction of what they were trying to! Do not use this company
From very fast scheduling to a very experienced plumber showing up knowing exactly how to troubleshoot the issue and exactly how to fix it, Without having to get invasive Into our historic home. I believe 90% of other plumbers would’ve started pulling toilets, drains and sinks just to figure out what was going on. Fixed the same day, perfect ever since.
Business details
Service area
Based in Gainesville. Serves 1 nearby cities within 20 miles:
Roto-Rooter Plumbing & Drain Services