Roto-Rooter Plumbing & Drain
Plumber · Athens, AL · Open 24 hours per Google listing
Our verdict
Roto-Rooter Athens: 4.7★ across 105 reviews with fast response in 19 mentions, but 3 pricing complaints including upselling pressure, a $2,000 range estimate billed at the higher end, and confirmed late arrivals.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 79 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast next-day and same-day response cited in 19 of 79 analyzed reviews; weekend and holiday coverage confirmed (Mother's Day, New Year's Eve, below-freezing Saturday)
1 cited review
“I called the Athens office yesterday which was Mother's Day on a Sunday. Within 5 minutes, he called and we told him our problem. First thing Monday morning, I got the call to see if they could come out.”
Cited in 3 of the 79 reviews we analyzed — 2 cited reviews not excerpted here.
Frozen pipe and burst pipe repair handled in tight spots — Travis credited for ingenuity getting to a difficult access point
1 cited review
“Water leak from a previous frozen pipe. Was in a very tight spot, but Travis figured out how to get to. His experience and can do attitude resulted in a quick and neat repair.”
Toilet and drain issues resolved same-day or next morning in 7 mentions; crew called ahead with 30-min lead time
Cited in 2 of the 79 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upselling pressure documented: 'Tech was kind of pushy with upselling work. Was too expensive.' (1-star, Aug 2022)
Cited in 1 of the 79 reviews we analyzed.
Red flag
Appointment window miss: tech texted 'on the way' at 8:24am for an 8–10am window and arrived at 11am with no explanation — customer cancelled on arrival
“My appointment was set at 8AM-10AM. Received a text saying tech was on his way at 08:24. He did not show up until 11:00 AM. Cancelled appointment and sent him on his way.”
Pricing complaints in 3 of 79 reviews: upselling on unneeded work (1-star), charged toward the high end of a $2,000-range estimate for minimal work (2-star), and tech no-show 2.5 hours after text saying 'on the way'
“My appointment was set at 8AM-10AM. Received a text saying tech was on his way at 08:24. He did not show up until 11:00 AM. Cancelled appointment and sent him on his way.”
1 more cited review
“Was given a price range for rerouting a sewer line. The estimate had a $2,000 spread (to cover any unforeseen things.) The work ended up being minimal with no digging under house, just a 8 ft straight trench. Was charged towards the higher price.”
Cited in 3 of the 79 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 3 of the 79 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Everything the technician told me was incorrect, after I replaced the toilet myself and at my expense due to the technicians recommendation the problem still was not resolved. The technician returned to my home later and said the septic tank was full instead and sorry about the toilet , still wrong after calling a septic tank company, they informed me the tank was at normal operating level just the line clogged …”
Positive
“We had our 1,000 gallon septic tank pumped and the filter cleaned. They were able to come next day. The timing was great. It was a little more than I was hoping to pay at $575, but I guess prices have risen with inflation. The workers that came were very kind, professional, and efficient. They called to give a 30 minute lead time. The job only took about 30 minutes.”
“We have a historic home and were having problems with the kitchen sink backing up. The technician arrived as promised and determined that we would have to replace all the plumbing in the kitchen. He arrived promptly the next morning and had us fixed up by noon. The technicians were extremely courteous, friendly, knowledgeable and professional. They explained the cost involved and we though it was fair and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Drain?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Ardmore · Athens · Hazel Green · Huntsville