Roto-Rooter Plumbing and Water Cleanup
Plumber · Huntsville, AL · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship, but pricing complaints are frequent and severe—expect to pay significantly more than competitors for the same job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 53 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Fast emergency response with multiple same-day or rapid arrivals documented. 6 reviews explicitly mention quick dispatch, same-day service, or arrival within hours of call.
Cited in 6 of the 53 reviews we analyzed.
Strong workmanship quality when jobs are completed correctly. 8 reviews praise technician competence, thoroughness, and professional execution.
1 cited review
“Cole was great and efficient! They did a wonderful job”
Cited in 8 of the 53 reviews we analyzed — 7 cited reviews not excerpted here.
Honest diagnostics documented in 2 reviews where technician refused unnecessary work and saved customer hundreds of dollars.
Cited in 2 of the 53 reviews we analyzed.
Professional, courteous technicians with strong communication skills mentioned across 7+ reviews.
1 cited review
“Fast, efficient, friendly. Second time using them.”
Cited in 6 of the 53 reviews we analyzed — 5 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of aggressive upselling and high-pressure sales tactics. 2 reviews explicitly describe feeling scammed with quotes 2-3x competitors' prices for identical work, and 1 mentions technician taking customer outside to identify unnecessary repairs.
Cited in 1 of the 53 reviews we analyzed.
Red flag
Critical quality/safety issue: 1 review documents installing defective parts twice on same pipe (dezincification class-action settlement parts), causing two house floods and $5,000+ damage each time, with company refusing responsibility on second incident.
Cited in 1 of the 53 reviews we analyzed.
Red flag
No-show and poor scheduling reliability. 2 reviews report technician no-shows or major delays after appointment confirmation (no-show until 1 hour after window, another no-show entirely).
Cited in 2 of the 53 reviews we analyzed.
Red flag
Inconsistent service quality across locations. Dramatic split between Google (4.7/5) and Yelp (3.3/5) suggests location or franchise variability; multiple 1-star Yelp reviews cluster around pricing fraud and poor workmanship.
Severe pricing concerns with 5+ reviews documenting dramatically inflated quotes. Examples include $700 for unnecessary toilet work (parts cost $15), $500+ per toilet valve replacement (competitor quoted $250 for 3 jobs), and $1,080 for faucet replacements.
“Charged over $700 for work that didn't need to happen”
Cited in 3 of the 53 reviews we analyzed.
Poor follow-up on damage caused by technicians. 2 reviews report technician-caused damage with no callback or resolution after promises were made.
Cited in 2 of the 53 reviews we analyzed.
Multiple failed work instances requiring customer callbacks and repeat visits. 1 review reports over $1,000 spent on sink-to-grease trap cleaning that remained incomplete after multiple service calls.
Cited in 1 of the 53 reviews we analyzed.
Keep it in proportion: these concerns are cited in 9 of the 53 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Terrible customer service & terrible work!! I paid $250 a PREMIUM RATE for them to replace a WAX RING on my toilet. When Tim arrived he was rude, and damaged my toilet in the process of replacing the wax ring because he was in such a hurry. My toilet wouldn't stop running after he touched it, so I asked him to repair it, and he told me to call and speak to a supervisor. I called and spoke to Robert the same day who …”
“Horrible service!!!! If you cannot do your job correctly DO NOT DO IT PERIOD! I have spent over $1000 in a week for them to clean the line from the sink to the grease trap and they still hadn't cleaned the line. The young man that came to do it the last time had a very bad attitude. I am very upset and will definitely not be using them again.”
“I wish I could put a ZERO- totally all about sales. We had two toilets that needed new valves to start. I was quoted over $500 PER toilet and he was "giving me a deal, 2 for just over $700! I didn't need a whole new toilet! We bought our own parts at Lowes for $15! Then he took me outside to check water pressure. He said we had a leak and did show me the part we needed and that alone was almost $800! Thank god I got …”
Positive
“Roto Rooter did an excellent job! They were professional and took time to explain their findings and recommendations. The were timely, worked efficiently, and cleaned up when finished. I’ve used them in the past and will do so again if needed.”
“Roto Rooter responded to our request for service, septic tank service, in a very timely and professional manner. We called on Friday night and the service was performed on a Saturday which was extremely helpful for our situation. The technician, Aye, was very knowledgeable, efficient and personable. I would definitely use Roto Rooter again for my plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.7/5 (1,758 reviews) vs. Yelp 3.3/5 (28 reviews) reveals 1.4-star gap. Google reviews focus on technician professionalism and speed; Yelp reviews heavily document pricing fraud, incomplete work, and damage incidents. BBB's A+ rating with zero complaints in 3 years contradicts multiple detailed Yelp accounts of billing disputes and failed repairs, suggesting either location fragmentation or that BBB complaints are not being filed despite significant customer harm.
Should you hire Roto-Rooter Plumbing and Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing and Water Cleanup?
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Find plumbers near you
Roto-Rooter Plumbing and Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Huntsville · Hazel Green · Athens · Ardmore