Rooter Hero Plumbing & Air of San Lorenzo
Plumber · San Leandro, CA · Open 24 hours per Google listing
Our verdict
266 Google reviews at 4.7★; fast weekend response praised (Sunday 45-min arrival), but surprise fees and a $550-before-estimate complaint recur in 1-star reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 83 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast weekend/emergency response — one Sunday clog cleared within 45 minutes of calling (themeCounts.fast_response=8)
1 cited review
“My bathroom was clogged on a Sunday afternoon so I called Rotor Hero to make an appointment. Within 45 minutes Jordan was at my house and started unclogging the main line. He had it cleared within minutes.”
Cited in 2 of the 83 reviews we analyzed — 1 cited review not excerpted here.
Repiping handled cleanly — 67-year-old pipes diagnosed by camera, repiped in one day for a decent price
Cited in 2 of the 83 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise-fee pattern (themeCounts.surprise_fees=2): asked to sign a $550 agreement before estimation, then quoted $6,000 for work another team did for 1/5 the cost
“Rooter hero asked me to sign $550 agreement before they did estimation. After short and obvious investigation the technician estimate $6,000 yes 6K for the work that had the other team to do for 1/5 of cost with free estimation.”
Red flag
Tech left mid-emergency clog to buy supplies and disappeared for hours, having moved to another job
Cited in 1 of the 83 reviews we analyzed.
Pricing disputes recur — a $6,000 estimate after a $550 pre-estimate fee, and a quote that jumped from a $77 coupon to $225
“Rooter hero asked me to sign $550 agreement before they did estimation. After short and obvious investigation the technician estimate $6,000 yes 6K for the work that had the other team to do for 1/5 of cost with free estimation.”
Cited in 2 of the 83 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 83 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The “hero” assigned to us for an emergency clog said he would be right back after buying some necessary supplies and disappeared for hours. I, being confused as to where he went , called the base near the end of day and found out that he was now on another job. The most unprofessional and unethical behavior I have ever seen . Clearly if the job isn’t quick and easy money they just tap out. Lame. Worst experience …”
“Looks like what they have is all paid reviews, there is no way any customer can feel happy about their work and give 5 star review. I don't have zero star option, otherwise I could have selected that. Don't trust their offers in their web site. I had clogging/drain at washer. Rooer hero sent an agent, first looking at problem he said $77 to snake it and check drain and it's attached a u shaped pipe and to remove …”
“Complete scam. Two guys came over, looked at our shower drain that was draining slowly, told me to leave the room, and then when I came back in, they said their auger was too big (even though it looked like a 1/4 inch which should fit my drain) and they said that they’d need to bring their supervisor out to do a hydro spray at an extremely jacked up price of $1500-$2000. My hunch is that they advertise cheap drain …”
Positive
“Tyler, Christian, Mike, Daniel all did excellent job. Thanks for your help!”
“Fast service, honest and trustworthy”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2023.
Should you hire Rooter Hero Plumbing & Air of San Lorenzo?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Rooter Hero Plumbing & Air of San Lorenzo?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Rooter Hero Plumbing & Air of San Lorenzoisn't in one of our ranked city guides yet — the nearest covered markets are below.