Rooter Hero Plumbing & Air of Los Angeles
Plumber · Gardena, CA · Open 24 hours per Google listing
Our verdict
4.8 Google stars across 1,255 reviews; 4 of 5 analyzed are 5-star with fast arrival and clear diagnosis, but 1 review documents a $350 charge for a 2-minute estimate that competitors resolved for $200 with a basic snake.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Gardena, CA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast arrival documented: Nelson arrived ~1 hour after call for a toilet repair; Yony and Omar arrived 'very fast' for a water heater pilot issue.
1 cited review
“Nelson arrived about 1 hour after calling in. Within 15 minutes he gave me a precise estimate of the cost. He had to go back to get a part and he was back within 45 min. He went above and beyond, helping me with something I wasn't charged for. Friendly, professional, and extremely informative.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians explain diagnostics clearly before work begins and provide precise cost estimates within 15 minutes of arrival, per 2 of 5 reviewed accounts.
2 cited reviews
“Nelson arrived about 1 hour after calling in. Within 15 minutes he gave me a precise estimate of the cost. He had to go back to get a part and he was back within 45 min. He went above and beyond, helping me with something I wasn't charged for. Friendly, professional, and extremely informative.”
“The technicians were friendly, professional, and arrived on time. They quickly identified the issue and explained everything in a clear and honest way before starting the work. Pricing was fair, and there were no surprises.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High-pressure upsell to $20,000 repipe when a $200 drain snake resolved the problem — reviewer paid $350 for estimate alone with no alternative offered.
“He charged me $350 for 2min of his time to tell me nothing could be done without a $20,000 re-pipe. While this was definitely one solution, they refused to offer any other temporary solutions, and said $350 for a 2min estimate was justified. I had another company come out and snake the line from the clean-out for $200 and everything works great.”
Upsell pressure flagged in 1 of 5 reviews: Fernando quoted $350 for a 2-minute visit and pushed a $20,000 repipe as the only solution; a competitor snaked the line for $200 and resolved the issue.
“He charged me $350 for 2min of his time to tell me nothing could be done without a $20,000 re-pipe. While this was definitely one solution, they refused to offer any other temporary solutions, and said $350 for a 2min estimate was justified. I had another company come out and snake the line from the clean-out for $200 and everything works great.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If you have money to blow, this is your company! First guy George that came out was very nice and knowledgeable. Unfortunately the next guy who came out Fernando was straight out of Used Car salesman 101 training. He charged me $350 for 2min of his time to tell me nothing could be done without a $20,000 re-pipe. While this was definitely one solution, they refused to offer any other temporary solutions, and said …”
Positive
“My toilet stopped filling up in the tank last night and after a quick google search I landed on Rooter Hero. I think most of us are a little apprehensive about calling a plumber, since we are inexperienced and worry about extreme prices and services. I felt like I was taking a gamble. Nelson arrived about 1 hour after calling in. Within 15 minutes he gave me a precise estimate of the cost. He had to go back to get …”
“I had an excellent experience with Rooter Hero Plumbing & Air of Los Angeles. The technicians were friendly, professional, and arrived on time. They quickly identified the issue and explained everything in a clear and honest way before starting the work. The job was completed efficiently, and the quality of service exceeded my expectations. Pricing was fair, and there were no surprises. I highly recommend Rooter …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,255 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Rooter Hero Plumbing & Air of Los Angeles?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Rooter Hero Plumbing & Air of Los Angeles?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Gardena, CA
Power Pro Plumbing Heating & AirCONDITIONALRanked #7 of 15 in Gardena · 4.9★ across 1,863 reviews; 5/5 analyzed reviews are 5-star with themeCounts professional=5…Roto-Rooter Plumbing & Water CleanupCAUTIONRanked #9 of 15 in Gardena · 4.9 Google stars on 793 reviews with BBB A+ accreditation; reviewConsistency 0.492 is the …See all 15 plumbers we've reviewed in Gardena, CA →
Nearby: Gardena · Rancho Palos Verdes · Surfside · Glendale