Rooter Hero Plumbing & Air of Elk Grove
Plumber · Elk Grove Village, IL · Open 24 hours per Google listing
Our verdict
456 Google reviews at 4.8 stars; 34 of 88 sampled mention professionalism and 10 fast response. Two recent 1-star reviews complain about an AI answering service that loops without reaching a human.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 88 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Will respond after hours — a Saturday-evening toilet pipe call was answered by a tech whose shift had already ended
1 cited review
“Responded extremely fast on a Saturday night emergency call! Was extremely professional on site.”
Cited in 2 of the 88 reviews we analyzed — 1 cited review not excerpted here.
Same-day arrivals on short notice; one tech did a follow-up walkthrough to confirm nothing was missed
Cited in 1 of the 88 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
AI answering service blocks access to a live human — two reviewers report the same loop on inbound calls
“The AI answering service asked if I was there 10 times. I hung up. Apparently there are no humans available to speak with.”
Cited in 2 of the 88 reviews we analyzed.
Red flag
A 2023 reviewer quotes an estimate starting at $2,500 and rising 2-3x to finish, calling it pressure to buy unneeded services
“They try to sell you services you don't need, and at outrageous prices. $2,500 for starters, then double or triple that to finish.”
Phone intake is now AI-driven and one reviewer hung up after being asked 'if I was there' ten times
“The AI answering service asked if I was there 10 times. I hung up. Apparently there are no humans available to speak with.”
Cited in 2 of the 88 reviews we analyzed.
One customer had four dispatcher reschedules and the technician still never arrived
“The technician never showed up or called, so I had to call & the dispatcher apologized & rescheduled for me 4 times. Still technician never came or called”
Keep it in proportion: these concerns are cited in 4 of the 88 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Waste of time. The technician never showed up or called, so I had to call & the dispatcher apologized & rescheduled for me 4 times. Still technician never came or called”
“Not a good experience. RH responded quickly and fixed my water main leak on same day for $2800 +. Then my water bill went from $45 to $318. I get a notice from the water company that my water usage is unusually high. My ground around their repairs is soaking wet. I called RH back for a recall. In three days their foreman came out and advised me that I needed a whole line replacement for $14K!! Yikes! I told …”
“Overcharged $2500+ for a pinhole leak in the ceiling. Technician misquoted $1500 for two 10 foot lengths of copper pipe when he only used maybe 2 feet of plastic pipe and a few connectors. Brought this up with management and no resolution yet. Got an independent review from a more reputable company and the market quote would’ve been half the cost.”
Positive
“I’m not usually one to leave reviews, but this experience truly deserves recognition. There’s nothing I value more in a company than exceptional customer service, and my recent encounter reinforced that belief. Devaun Welch came to my home on Saturday evening, even after his shift had officially ended. He arrived promptly and went straight to work on the toilet pipe issue I was experiencing. Devaun proved to be …”
“Shane came on short notice, same day and did a great job! After the inspection he gave us a thorough explanation of the issues that needed to be fixed and additional reccomendations. We were able to pick which services we wanted based on the information he provided. After, he did an additional walk through to make sure everything was working properly again and to ensurr nothing was over looked. I would definitely …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Should you hire Rooter Hero Plumbing & Air of Elk Grove?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Rooter Hero Plumbing & Air of Elk Grove?
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Find plumbers near you
Rooter Hero Plumbing & Air of Elk Groveisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Courtland · Sacramento