Robinson Plumbing
Plumber · Allentown, PA
Our verdict
566 Google reviews at 4.9 with a documented 24/7 line that connected to dispatch instantly and got tech Dylan on site within an hour. Two older Yelp 1-stars allege after-hours rate-doubling and a poor leak fix that needed re-doing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Bechtelsville, PA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
24/7 emergency line connected instantly to dispatch and got tech Dylan to the house within 90 minutes
1 cited review
“I called the 24/7 emergency # and was instantly connected to dispatch. Took all my information and within an hour I received the call from Dylan.”
Christmas Day garbage disposal repair documented on Yelp — 25/7 365 promise honored
Cited in 1 of the 100 reviews we analyzed.
Tech Ben followed up the next morning to check on a frozen-pipe situation that had not fully thawed during the visit
1 cited review
“He did everything he could to help get the frozen pipe thawed. And he also checked in with me the next morning!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Documented after-hours rate multiplier per a Yelp review — emergency response comes at a premium
“unless of course u call after hours when they double their rates.”
Older Yelp complaint alleges $895 leak repair never resolved the underlying issue and required re-work
“The repair took longer than promised. The spotless cleanup they advertise was anything but spotless”
Older Yelp review reports after-hours rates double the standard daytime price
“unless of course u call after hours when they double their rates.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The lady answering the phones is very unprofessional. Always sounds like her whole world is falling apart around her. Very little to no help..... unless of course u call after hours when they double their rates.”
“We contacted Robinson Plumbing about a leak we had as water was dripping from the bathroom into the kitchen. They sent out Cody who inspected the plumbing for about 5 minutes, never bothering to even turn the water on, and told us he knew exactly what the problem was. He quoted us $895 and stated that the repairs would fix all leaking. He also stated he would caulk the tub surround for us as well. They arrived to …”
Positive
“Ben was great. He did everything he could to help get the frozen pipe thawed. And he also checked in with me the next morning! Finally, the cold water pipe thawed and was going strong (the hot water pipe had been ok). All the plumbers and their apprentices that have been to my home (for whatever plumbing reason) have been great….Always courteous, friendly, thorough and they all informed me of what’s going on. I …”
“My experience with Robinson Plumbing was excellent. Ben was the plumber who did the work. He was able to get to my house earlier than expected and did a great job with removing my leaking water heater and replacing it with a new water heater. The work was completed in a professional manner in a reasonable amount of time. I now have a plumbing company that I can call if needed in the future and be assured that they …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google rating of 4.9 across 566 reviews with consistent fast-response praise; older Yelp 1-stars allege premium pricing and missed callbacks not reflected on Google.
Should you hire Robinson Plumbing?
Best for
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Robinson Plumbing?
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