Roberts Heating, Cooling and Plumbing
Plumber · West Des Moines, IA
Our verdict
Family-owned veteran shop with 25-year customers, half-hour emergency response, and consistently praised for fair pricing—but only 5 reviews to verify claims.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in West Des Moines, IA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: technician arrived within 30 minutes of after-hours call during storm damage
1 cited review
“he was there in 1/2 hour!! He evaluated our problems and had the parts to fix it on the spot”
5 of 5 reviews praise politeness, professionalism, and communication throughout service process
3 cited reviews
“he was there in 1/2 hour!! He evaluated our problems and had the parts to fix it on the spot”
“punctual, professional and incredibly communicative every step of the way”
“Ben and Marcus came today and installed A/C Unit and pumps, they were both very polite and professional”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong customer retention: one reviewer reports 25-year relationship; proactive maintenance reminders from office staff
Cited in 1 of the 5 reviews we analyzed.
Fair, transparent pricing explicitly mentioned by multiple reviewers
1 cited review
“punctual, professional and incredibly communicative every step of the way”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Carries parts on-site to complete repairs same-day without additional trips
1 cited review
“he was there in 1/2 hour!! He evaluated our problems and had the parts to fix it on the spot”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“After a storm last night our AC quit working. I called the after hours phone and spoke to Marcus and he was there in 1/2 hour!! He evaluated our problems and had the parts to fix it on the spot and we are so appreciative!!!! He is a super nice guy and very knowledgeable. We have our HVAC and AC and water heater thru Roberts and everything lasts longer than it should and they really take care of their customers. …”
“Roberts is absolutely amazing. They have been our go to for about 25 years. All employees are fantastic. Michelle and Gloria in the office are the best. They really take care of us and will notify us if we forget to schedule our maintenance service. They are also on top of our needs when we call for service. Emergency services are very timely and all requests are scheduled within a timely period. Highly recommend …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 333 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Hartford · West Des Moines · Bevington