Right Away Plumbing, Heating, & Air
Plumber · West Valley City, UT · Open 24 hours per Google listing
Our verdict
4.9★ / 156 reviews; 5 analyzed — all 5-star. Tankless water heater swaps (3 mentions) completed same-day with thorough estimates; weekend service confirmed; owner Shawn personally worked on pricing when a scheduling delay arose.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Tankless water heater transitions completed same-day despite multi-hour installs; Matt provided thorough estimate options before starting (serviceMentions.water-heater=3, same-day-plumber=2)
1 cited review
“Matt from Canada was absolutely phenomenal. We were without hot water for a few days and when he arrived he reviewed the problem, provided us with thorough estimates, and then completed the swap same day. Even with our transition to tankless taking many hours he was kind, considerate, and of course extremely knowledgeable.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Weekend service confirmed; owner Shawn intervened on a scheduling miss and negotiated price down before sending tech Nick (themeCounts.weekend_or_emergency=1)
2 cited reviews
“Amazing company!! They came out fast, even on the weekend. Nick was our guy and he was very honest with everything needed.”
“Changing my 1 star review to a five. Because after waiting all day the owner Shawn was willing to work with us on the price and was finally able to get a tech out to our house to snake our toilet.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
One reviewer documented a full day wait before owner intervened — indicates scheduling gaps can occur, though resolved same day with owner engagement (CpM2xyMIUPwXoQPVX5OX changed from 1-star to 5-star after resolution)
“Changing my 1 star review to a five. Because after waiting all day the owner Shawn was willing to work with us on the price and was finally able to get a tech out to our house to snake our toilet.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Andy came out to service our broken air conditioner when it was 100° outside. He first got dirty and cleaned the condenser outside. He was quick and got it fixed that day. Andy was very clean and kind. He explained everything so that I understood what happened and what he did to fix it. Super impressed. We also had from Matt from Canada come out about a month ago and install a tankless water heater. We love our …”
“Great company with amazing technicians! Their prices are very fair for TOP OF THE LINE products and service!! I have had Right Away install a new furnace and AC, as well as a tankless water heater system in my home. The technicians are very knowledgeable and take pride in their work. Matt came in and got us informed, helped us make the right decision for us, set my systems up correctly, and performed AMAZINGLY clean …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 156 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Right Away Plumbing, Heating, & Air?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Right Away Plumbing, Heating, & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Right Away Plumbing, Heating, & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Salt Lake City · Herriman · Tooele · South Jordan