Rex's Plumbing & Heating
Plumber · Fort Collins, CO · Open 24 hours per Google listing
Our verdict
84 of 100 recent reviews are 5-star with techs Kevin and Terra named repeatedly for boilers and water heaters; 12 are 1-star clustered around pricing disputes and unreturned estimates, including one Yelp report of an 8-week silence after a quote request.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Fort Collins, CO · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Terra and Kevin singled out by name for thorough explanations and same-week solutions on boilers, tankless heaters, and water-line leaks
1 cited review
“Fair prices and estimate to replace my boiler upon my request with no pressure or upsell.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Sunday and Monday-morning emergency dispatch confirmed in multiple reviews — Terra came out on a Sunday for a hot water heater, Shane same-day on a Monday
1 cited review
“Terra came out on a Sunday to repair an issue with our hot water heater.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
One reviewer reports Rex's beat another quote by $1,000 on a water heater install — explicit price-competitiveness signal
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
8-week silence on a workshop plumbing estimate after Rex visited in person — never followed up despite reminder call
“It's been more than 8 weeks now and still nothing. This is very poor customer service”
Red flag
One reviewer alleges Rex's pushed a $3,200 water heater replacement when three other plumbers said the fix was a $10 thermocoupler
“Then told us we needed a $3200 new hot water heater. If my elderly father had been here alone I am afraid he would have been taken.”
Multiple negative reviews cite expensive estimates and upsell pressure — one reviewer was quoted $3,200 for a likely $10 thermocoupler replacement
“Then told us we needed a $3200 new hot water heater. If my elderly father had been here alone I am afraid he would have been taken.”
Reports of unprofessional behavior from owner Rex himself on gas-line work, including aggressive pricing on trench digging
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“While I was at work, Rex Plumbing sent a technician to our home in Fort Collins to repair a minor leak. My wife and four daughters were home alone. The technician: • Tracked mud throughout our house in filthy boots and refused to use boot covers • Repeatedly invaded my wife’s personal space in the kitchen despite her attempts to keep distance and followed her around the house • Made multiple inappropriate …”
“I researched my problem got the part then as soon as guy came out he started by telling me it was other more expensive stuff. Then told us we needed a $3200 new hot water heater. If my elderly father had been here alone I am afraid he would have been taken. Talked to 3 other honest plumbers who confirmed it was most likely the thermocoupler which is a $10 and 20min. To install. But their guy started off immediately …”
“In 25+ years of general contracting home repairs, home remodels, etc. I've never had the displeasure of working for such an unprofessional, unethical, dishonest, argumentative, overcharging, rude, stubborn, and frankly immature individual as Rex and his company. Long-story short'ish... Rex was hired to install a short gas line from our gas meter to our new heater for our pool. Rex was very aggressive in both …”
Positive
“I recently had an issue that required a service call, and I cannot recommend Rex’s Plumbing enough—specifically Terra. From the moment she arrived, the experience was top-tier. As a woman, it was such a breath of fresh air and a huge relief to see a female plumber walk through the door. It created an immediate sense of safety and comfort that you don’t always get with home service calls. Terra was incredibly …”
“The hot water heater in our home has a dual purpose. It heats our domestic water and also heats the water for our in-floor radiant heat system. In the fall, it had begun to leak. After doing research, we decided to replace it with an efficient and money saving, tankless hot water system, and contacted Rex’s Plumbing & Heating, upon the recommendation of a customer. Kevin came to our home, a very knowledgeable and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google rating sits at 4.9 across 1,028 reviews, but Yelp surfaces multiple 1-star reports about Rex himself overcharging and going silent on estimates — the named techs (Kevin, Terra) get praised on Google while Rex personally draws the negative Yelp complaints.
Should you hire Rex's Plumbing & Heating?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Rex's Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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