Rellaire Smart Home Systems
Plumber · Elk Grove, CA · Open 24 hours per Google listing
Our verdict
4.9★ across 436 reviews; 81 analyzed with 95.1% positive sentiment — 37 of 81 cite professionalism; 4 of 81 are 1★ with complaints about poor post-install communication and a shutdown system left without notice.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 81 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Technicians walk customers through the full process on-site: Julio & Anakin explained each step of duct cleaning and thermostat install before starting
1 cited review
“Julio walk me thru the process and where they where going to start gave me the ability to manage my household so that we would stay out of there way while they work.”
Quick same-day diagnosis: 4 of 81 reviews cite same-day service; problem identified and tested immediately on arrival
1 cited review
“Quick service, diagnosed problem right away and ran tests on other things. Reasonable price”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
4 of 81 analyzed reviews are 1★; one details a full HVAC replacement with persistent problems and no-response follow-up spanning nearly a year (Yelp source)
“It has been nearly a year since they installed a new HVAC system for us and we have had nothing but problems and slow response (or no response) from them.”
Red flag
System shut off without customer notice: tech left home without communicating that the unit was disabled; customer only discovered it by asking
“The communication was so weak, after every question I had they gave me almost no information and then said to have a great day... the tech came when I wasn't home and they didn't update me when he got there nor when he left, and on top of it after his first visit there he shut our system down completely and we had no idea.”
Post-install communication failures in negative cases: tech shut system down completely without informing customer; updates required repeated follow-up by homeowner
“The communication was so weak, after every question I had they gave me almost no information and then said to have a great day... the tech came when I wasn't home and they didn't update me when he got there nor when he left, and on top of it after his first visit there he shut our system down completely and we had no idea.”
Keep it in proportion: these concerns are cited in 2 of the 81 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Nobody ever called me back. I went to the shop in elk Grove Lodi area and it’s completely empty.”
“If I could give this company less than 1 star I would. Terrible service, terrible knowledge of their industry. It has been nearly a year since they installed a new HVAC system for us and we have had nothing but problems and slow response (or no response) from them. The woman who answers their phone is rude, condescending and not helpful at all. The owner of the company makes promises he doesn't keep unless forced …”
Positive
“Our technician evaluated and fixed our rooftop unit while keeping us informed throughout the process. We appreciated his knowledge and timeliness.”
“JT was very polite, courteous when he arrived; Took care of some small issues that needed attention. Took us through the whole process, and commended us about the continued importance of changing the air filters on a regular basis. Would recommend them highly.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Google 4.9★ vs Yelp 1★ review (TWfWNmIGxY7DjOIIfkBi) describing year-long HVAC problems and rude phone staff — potential platform gap worth noting for complex installs.
Should you hire Rellaire Smart Home Systems?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Rellaire Smart Home Systems?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Rellaire Smart Home Systemsisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Courtland · Sacramento