RA Nichols Home Services
Plumber · South Brunswick, NJ · Open 24 hours per Google listing
Our verdict
Exceptional emergency response (45 minutes or less) and skilled technicians, but one detailed complaint raises serious concerns about billing practices and scope-of-work disputes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Colonia, NJ · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 3 of 5 reviews highlight arrival within 45 minutes to 1 hour of initial call, including after-hours service
2 cited reviews
“repairman come to my house in 45 minutes after calling”
“Jake the technician was really knowledgeable and friendly”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistently praised technician quality and professionalism: 4 of 5 reviews mention specific technicians by name (Mike Pelle, Nick R, Jeremy, Michael, Jake) with positive characterizations of skill, friendliness, and patience
3 cited reviews
“repairman come to my house in 45 minutes after calling”
“fixed our leak and no more dripping”
“Jake the technician was really knowledgeable and friendly”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Effective problem-solving on complex jobs: Reviews document successful resolution of burst pipes, ceiling leaks, HVAC issues, and frozen pipe repairs with minimal rework
3 cited reviews
“repairman come to my house in 45 minutes after calling”
“fixed our leak and no more dripping”
“Jake the technician was really knowledgeable and friendly”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Repeated customer complaints about billing practices and financial transparency: Single detailed review cites multiple dissatisfied customers experiencing 'the same issue-money' and warns prospective customers to demand explicit scope-of-work documentation to avoid cost overruns
“company's leadership and their thirst for cash”
Significant pricing concerns and scope-of-work disputes: One detailed 1-star review explicitly warns about aggressive upselling, hidden costs ('nickeled and dimed to death'), and billing practices prioritized over customer satisfaction
“company's leadership and their thirst for cash”
Warranty and accountability gaps: Reviewer reports company refused to address boiler failure within warranty period, attributing blame to technicians rather than standing behind workmanship
“company's leadership and their thirst for cash”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The best thing about the world of reviews is that each potential customer can come on here, read them, and then decide whether you want to engage a company regarding their services. This company was referred to me, and I had not read the reviews. To be fair, had I read them, I would have probably given them an opportunity to earn my business. They are strong. That said, there were also some dissatisfied people, and …”
Positive
“RA Nichols had a repairman come to my house in 45 minutes after calling about water pouring from the ceiling of my garage. I'm very grateful that Mike Pelle traced the source, cut the ceiling, pulled out the wet insulation and repaired it. He also coordinated with a project manager who came to my house the same evening and will be handling the insurance claim and follow up reconstruction. Mike did an outstanding …”
“RA Nichols, Plumbing Heating and Cooling, did an amazing job today resolving an HVAC and Plumbing issue in my home. The amazing responsiveness (not even an hour from call to the technicians arrival) I have never experienced before. They were amazing professionals and skilled at their jobs. A huge thank you to Nick R and Jeremy from the team. I highly recommend this business. Excellent service snd and a stellar team.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 701 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own RA Nichols Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Englishtown · West Windsor · Colonia · Cream Ridge