Quality Heating, Cooling, Plumbing & Electric
Plumber · Jenks, OK · Open 24 hours per Google listing
Our verdict
Fast emergency response and strong workmanship, but multiple reviews flag aggressive upselling and billing surprises that sometimes exceed quotes by thousands.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Jenks, OK · compare all →
Our opinion, based on the 104 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency responsiveness: arrived within 1 hour and resolved AC failure in 2 hours total
1 cited review
“There within the hour, AC blowing cold 2 hours later”
Multiple reviews praise technician professionalism and knowledge; 6+ reviewers mention courteous, knowledgeable staff who take time to explain work
2 cited reviews
“Courteous, knowledgeable, able to answer questions”
“Very professional and knowledgeable”
Cited in 5 of the 104 reviews we analyzed — 3 cited reviews not excerpted here.
After-hours responsiveness: at least 2 reviews document professional handling of urgent calls outside business hours with status updates and courtesy calls
1 cited review
“There within the hour, AC blowing cold 2 hours later”
Cited in 2 of the 104 reviews we analyzed — 1 cited review not excerpted here.
BBB accreditation with A+ rating and zero complaints in past 3 years
Large-scale project execution: multiple reviews document successful full-home repiping and HVAC installations completed on schedule
Cited in 2 of the 104 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Major liability incidents: 2 reviews (Yelp) report serious property damage during installation (unit caught on fire 2 months post-warranty; another caused blown power, broken refrigerator, and ceiling hole with company refusing repairs)
Cited in 1 of the 104 reviews we analyzed.
Red flag
Potential infrastructure damage: 1 review reports company broke riser and city main line, both confirmed by city and competing plumber, with company allegedly hiding when lawsuit threatened
Red flag
Safety incident: 1 review documents technician turning off AC without notice and leaving attic open, creating medical emergency risk for disabled customer with heat-induced asthma
Cited in 1 of the 104 reviews we analyzed.
Red flag
HVAC unit malfunction history: original installation failed to include heat strips (no heat during snowstorm); unit later caught fire 5 months post-warranty; subsequent repairs included dual heating/cooling malfunction
Price escalation and upselling pattern: 3 separate reviews document estimates increasing dramatically after initial quote ($475 pressure test became $8,000 invoice 2 hours later; $2,221 became $8,000 with 'no explanation'; $2,000+ overpriced vs. competitors)
Cited in 2 of the 104 reviews we analyzed.
Water heater diagnosis concerns: 2 reviews report overly aggressive replacement recommendations where cheaper repairs ($12 thermocouple) solved the problem or where technician misrepresented equipment age
Cited in 1 of the 104 reviews we analyzed.
Installation quality issues on HVAC: 2 reviews document incorrect return duct sizing, pedestal installation problems causing air leaks, and refusal to honor labor warranty on mistakes
Cited in 2 of the 104 reviews we analyzed.
Project coordination lapses: multiple reviews mention technicians leaving job incomplete, missing supplies, forgetting materials at shop, and poor communication about next steps
Cited in 1 of the 104 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 104 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Quality installed our HVAC unit 5 years ago. This year 2 months after the warranty was up the unit caught on fire. The fuse boxes caught on fire. Luckily, it didn't burn down my house. I had always had regular check-ups. This summer I reported the unit making sounds and the intake wasn't ducking as hard as it used to. They checked it, said nothing wrong. October I heard the news again, they checked it, said no …”
“I have been looking for a heat and air company for awhile. However, my friend had them install a new unit. They blew the power and broke her refrigerator AND caused a hole in her ceiling. They are refusing to fix it. They tried to blame the electric company, but they actually take pictures of their work. SO, now they are refusing to fix anything else until she pays. I hope no one else uses this business. HOW DO YOU …”
“Horrible!!!!! Do not make the same mistake I did. I called this company to test the fixed leaks already marked. All that was required was a pressure test. The guy tells me everything looks good I'll pressure test it and it's going to be $475. I said ok and as the job was about to finish he tells me I have found two other leaks that you need to replace the entire line on. It's going to be $2221.00. I said ok send me …”
Positive
“Keyton S, Blaine F and Jaiden D came out this morning to install a new downstairs HVAC unit for us. What a great and friendly group of guys! Everything went very smoothly and they were super attentive and worked well together. This company has great employees across the board. We know what it takes to maintain a healthy company culture and Quality has obviously done a fantastic job!”
“Austin was timely and very professional with a respectful and positive attitude, especially in light of an urgent after hours call. Quality Heating, Cooling, Plumbing & Electric responded with professionalism to our after hours call, gave us a status of when we could expect Austin, and expectations for a courtesy call when he would be on his way, which he did. Follow up service that includes the camera in the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Severe rating discrepancy: Google 4.8/5 (2339 reviews) vs. Yelp 3.0/5 (17 reviews). Yelp reviews document major failures (fires, ceiling damage, infrastructure breaks, upselling) largely absent from Google sample, suggesting either review filtering differences or that complaint-driven customers concentrate on Yelp. BBB's A+ rating and zero complaints in 3 years contradicts multiple Yelp accounts of property damage and billing disputes from 2021–2025.
Should you hire Quality Heating, Cooling, Plumbing & Electric?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Quality Heating, Cooling, Plumbing & Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.