Pro-Tech Air Conditioning & Plumbing Service, Inc
Plumber · Winter Garden, FL · Open 24 hours per Google listing
Our verdict
4.9 stars across 1,072 reviews but only 5 analyzed show extreme polarization — 3 five-star vs. 2 one-star — with one reviewer reporting uninspected broken hardware installed and another's appointment vanishing from the system mid-call.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Techs praised for persistence on complex jobs: Cody resolved a multi-step plumbing issue the office team backed all the way through to resolution.
1 cited review
“The ultimate solution was more complicated than we first thought, but Cody (and the office team) never gave up on fixing it and everyone was kind and considerate from start to finish.”
Commercial-property clients cite workmanship and response as meeting professional vendor standards.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review documents failed AC install: new unit died within a day, broken breaker installed, permits not pulled — tech who came to fix it wasn't surprised by the shoddy original work.
“Absolute nightmare to deal with. Poor communication, didn't pull permits, installed broken hardware. Go with literally anyone else. One star is too generous.”
Red flag
Appointment confirmed then silently cancelled; manager Sherrica offered no resolution beyond the next available slot 2 days out — no proactive notification system in place.
“I sat and thought about it and at 4:38pm I called back and was told sorry you don't have an appointment and the earliest appointment available is actually two days later. What kind of service is that? If I hadn't called in I was never even gonna be notified that I didn't even have appointment.”
Scheduling system dropped a confirmed appointment within 30 minutes with zero outbound notification — customer only discovered it by calling back.
“I sat and thought about it and at 4:38pm I called back and was told sorry you don't have an appointment and the earliest appointment available is actually two days later. What kind of service is that? If I hadn't called in I was never even gonna be notified that I didn't even have appointment.”
Pricing described as having drifted toward 'corporate rate/feel' — customer flagged rates need a refresh relative to current market.
“Prices could use a look for refresh vs the newer corporate rate/feel you have now, but no complaints with the tech.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called at 4:08pm to make a service appointment time and was booked to have a tech come out the next day between 10am and 2pm. During the same conversation the rep asked if I actually wanted an earlier time and I said no 10am would be fine. So I sat and thought about it and at 4:38pm I called back and was told sorry you don’t have an appointment and the earliest appointment available is actually two days later. …”
Positive
“Michael K. was professional in his assessment and solution to a problem with our AC. He offered options for resolution and made the repairs in a timely fashion getting our AC back online asap. In addition, he explained some updates around their Comfort Plus program that had changed since we initially signed up and it now offers higher discounts and a cheaper annual fee. Prices could use a look for refresh vs the …”
“I am so happy to be a customer of Pro-Tech for our plumbing and air conditioning services. We can always count on them to get to us as fast as they can. This time it was Cody who came to our plumbing rescue. The ultimate solution was more complicated than we first thought, but Cody (and the office team) never gave up on fixing it and everyone was kind and considerate from start to finish. Thanks, Cody.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,072 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Pro-Tech Air Conditioning & Plumbing Service, Inc?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Pro-Tech Air Conditioning & Plumbing Service, Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Pro-Tech Air Conditioning & Plumbing Service, Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Clermont · Tangerine · Casselberry · Mascotte