Pro Pacific Plumbing
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Unknown
Based on review analysis
2 concerns
2 of 5 reviews report significant scheduling failures (late arrivals and no shows), suggesting systemic dispatch problems., Multiple reports of quote sticker shock; pricing estimates appear inconsistent and potentially inflated, with at least one customer refusing service outright.
Trust Score: 0/100 · Based on 9 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 9 Reviews Tell Us
Emergency Response
Quick response times on emergency calls; one reviewer noted immediate response for after-hours drain unclog.
Limited night-shift availability; reviewer reported only one technician works nights and was unavailable for their emergency.
What To Watch Out For
Pricing transparency is a major concern; one reviewer rejected a $353 quote for a single supply line replacement and left without service.
Limited night-shift availability; reviewer reported only one technician works nights and was unavailable for their emergency.
Scheduling and dispatch issues result in missed time windows and no-shows; one appointment window discrepancy led to technician arriving 2 hours late, another resulted in no-show by closing time.
2 of 5 reviews report significant scheduling failures (late arrivals and no shows), suggesting systemic dispatch problems.
Multiple reports of quote sticker shock; pricing estimates appear inconsistent and potentially inflated, with at least one customer refusing service outright.
Quality & Professionalism
Strong workmanship and customer communication when technician is engaged; customers report thorough explanations and professional attitude.
Communication
Strong workmanship and customer communication when technician is engaged; customers report thorough explanations and professional attitude.
Pricing
Willingness to adjust pricing and waive fees when service delays occur.
Pricing transparency is a major concern; one reviewer rejected a $353 quote for a single supply line replacement and left without service.
Customer reviews
Reviews from Google, Yelp & more
Great plumbing service in Mililani. I needed my drains unclogged and these guys were quick to respond.
Micheal helped us with our plumbing problem, he was very helpful and tried his best to solve the problem right away! He Was very patient and understanding did not get upset about the set backs! And was very helpful at explaining the problem in details for me to understand! I will definitely use this company in th future! Very professional!!
Horrible experience! Even though the dispatch fee was $40 but the quote for service was outrageous. I was given $353 for one supply line replacement under kitchen sink. I paid the dispatch fee and asked the technician to leave immediately. NEVER NEVER again.
Called today for a leaky toilet. Dispatch stated a technician would be out between 4-6pm. Email confirmation stated 4-5pm. It’s 6:23pm, no plumber and the place is now closed. Not super stoked with these guys.
I had an emergamcy in the middle of the night and I asked for a Plummer I think they only have one plummer who works the night because that one individual was busy on another job and couldn't make it out o me. Luckily my situation could wait until the following morning and dispatch had issues sending the new plummer to me so he was about 2 hours late. Because of this the waived the visit fee and gave me a very fare price for not just to fix the problem but also to improve it.
Business details
Service area
Based in Pearl City. Serves 9 nearby cities within 20 miles:
Pro Pacific Plumbing