Priority Plumbing and Heating - Littleton
Plumber · Ken Caryl, CO
Our verdict
Large operation with 968 Google reviews and 4.8 average, but 8 of 98 sampled reviews are 1-star — pricing complaints repeat (5 mentions of 'expensive'), including an $800 swap-only water heater quote and a $900 toilet replacement that didn't fix the sewer issue.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Same-day dispatch for plumbing emergencies — Clyde arrived within an hour for a broken water pipe and finished in under 2 hours
1 cited review
“Clyde showed within an hour, had everything he needed to make the repair on the broken water pipe, and was done in less than 2 hours.”
Live call-in service that books emergency morning slots, then technicians explain root cause and prevention on-site
Cited in 1 of the 98 reviews we analyzed.
Sewer techs willing to scope and troubleshoot beyond the obvious when other companies couldn't diagnose the issue
Cited in 1 of the 98 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Misdiagnosed sewer backup: $900 toilet replacement billed, then a second backup days later flooded the main level and basement with sewage
“I paid over $900 for a toilet to be replaced which was outrageously priced. Turns out this wasn't the cause of the sewer backup and this caused a second sewer backup days later that flooded half of the main level of my home”
Red flag
Billed for 25 feet of line when only 20 feet was run; office only offered to amend the invoice description, not the charge
“I was charged for 25' of line. It was only 20'. The office only offered to change the description on the invoice to 20'”
Pricing pattern: $800 quoted to swap a pre-drained water heater with the new unit already on site, and a propane water heater priced at double what Home Depot/Delta charged
“Outrageous price to replace a 40 gallon propane water heater which left me speechless! Had it done for half their quote thru Home Depot and Delta Plumbing.”
Cited in 2 of the 98 reviews we analyzed.
Phone-based escalation can sour fast — one customer reported the technician's boss arguing on speakerphone after a quote was declined
Cited in 1 of the 98 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“**Edit to company response 5/30/24 I am partial homeowner, I took ownership in 2021 through the existing mortgage, so please add more detail. My mother also the owner and policy holder - whom you guys have avoided and who is at a communication disadvantage due to english being her second language, I have had to step in. We, the client of HomeServe a Home Warranty company - would never had to pay for your services. …”
“Extremely overpriced Got a quote to replace a water heater. They would not give a quote over the phone and had somebody come out at no charge. The old water heater was already drained and the new water heater was already at the site. The plumber only would have had to remove the old water heater and install the new one. I figured it might take 2 hours max. Their quote was $800. And when we declined, the technician …”
“Zhan was very friendly & professional. After initial confusion over a $49 price, Sean called me to try & make things right. Zhan came back & did the job for us & discovered we probably will need additional work done due to a break in the line under the basement floor. I will update this when all is finished. Very happy with Zhan & Sean. Updated review- The work was done finally. It took longer, due to other …”
Positive
“I had the pleasure of working with Joseph Quintana on a job with a mutual client. He was very easy to work with, highly communicative, and a consummate professional! Thank you for setting the standard, Priority Home Services!!”
“Levi and Eric were knights in shinning armor. They were both respectful and very knowledgeable. They took the time to show us the issue, discuss options and kept everything in the truth. We will need the work fixed and will recommend them specifically.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Should you hire Priority Plumbing and Heating - Littleton?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Priority Plumbing and Heating - Littleton?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Priority Plumbing and Heating - Littletonisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Littleton · Westminster · Evergreen · Castle Rock