Preferred Home Services
Plumber · Mauldin, SC
Our verdict
Excellent communication and workmanship on planned jobs, but dangerously inconsistent on scheduling and follow-through—skip them for emergency calls where no-shows are unacceptable.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong communication and professionalism: 3 of 5 reviewers specifically praised clear explanations, courtesy, and respectful service
3 cited reviews
“Great communication, very professional, friendly and courteous”
“Fair and competitive pricing, fantastic at minimizing drywall patching”
“Team incredibly knowledgeable, honest, courteous, genuinely cared”
Quality workmanship on large projects: Full-home repipe completed with attention to detail, proper licensing, and materials warranty
1 cited review
“Fair and competitive pricing, fantastic at minimizing drywall patching”
Fair pricing for complex work: Competitive estimates on major projects and conscious effort to minimize unnecessary drywall damage
1 cited review
“Fair and competitive pricing, fantastic at minimizing drywall patching”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical responsiveness failure on time-sensitive appointments: 1 of 5 reviews documents complete no-show by scheduled technician with zero communication to customer, directly violating stated appointment and time constraints
“HVAC guy didn't show up at all, not even a phone call”
Red flag
Catastrophic project execution flaw: 1 of 5 reviews reveals rushed drainage work that caused $15k in collateral property damage (yard destruction, standing water) and company's attempted remediation failed, leaving homeowner financially stranded
“Job extremely rushed, completely destroyed yard, standing water issue”
Rushed job execution and poor site management: Major drainage project completed hastily, destroyed yard, and created $15k additional liability with standing water and grading damage that homeowner could not afford to fix
“Job extremely rushed, completely destroyed yard, standing water issue”
No-show on coordinated multi-trade appointments: Plumbing technician arrived but HVAC technician never appeared and did not call to notify customer despite appointment window being explicitly stated
“HVAC guy didn't show up at all, not even a phone call”
Non-refundable membership fee complaint: $240 annual service fee criticized as non-refundable and described as a 'scam' by at least one customer
“HVAC guy didn't show up at all, not even a phone call”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Made an appointment to have my HVAC serviced and a plumbing issue fixed. I made it very clear that I needed them both at once because of time constraints. Appointment was made between 8-10 am. The plumber showed up at 9:30 and left a mess, the HVAC guy didn’t show up at all! Not even a phone call to let me know what was going on or that he wasn’t coming, nothing! There’s a lot more to this mess, these are just the …”
“We had PHS install a backflow protector and dig a new drain field in our yard in December after our sewage backed up in our house from a blocked pipe somewhere in the line. The initial consult was fine and the techs showed up but the job was extremely rushed because the said they had to be at their next job. They completely destroyed our entire yard. They said they "were plumbers, not landscapers" which I get, …”
Positive
“2 BR 2 Bath complete slab (patio) home repipe. Extremely happy with the project results and the professionalism, communication, consideration, respect, and customer service from this company throughout the project and the first class crew that made it happen. Johnny Galivan was project estimator and manager. Nicholas Coley was journeyman licensed plumber lead with Adam and Gabe rounding out the Greer SC based crew. …”
“After an absolutely miserable three days dealing with a home sewage nightmare, I was at my wits’ end. I called five different companies, and every single experience left me disappointed; some were unprofessional, some were clearly just chasing a paycheck, and none inspired any confidence. Then I called Preferred Home Services… and wow, the third time really was the charm! From the very first phone call to the moment …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,226 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Find plumbers near you
Preferred Home Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Greer · Duncan · Gray Court · Slater