Precision Plumbing,LLC
Plumber · Folsom, CA · Open 24 hours per Google listing
Our verdict
4.7★ across 96 reviews with 90 fives and 9 ones — fast same-day response cited in 30 of 100 analyzed reviews, but a BBB 'F' rating and billing/communication complaints appear in 2 of 12 evidence quotes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day or sub-two-hour arrival confirmed in multiple reviews — themeCounts.fast_response=30 across 100 analyzed
2 cited reviews
“Christmas Eve and I had an emergency. Precision Plumbing answered the phone, arrived promptly, knowledgeable, and got it done correctly for a fair price.”
“Jay and his team cut into the slab to find no leak. While this was a bit of a nightmare scenario Jay made it right. They fixed and refilled the slab and he re-routed the hot water line up into our attic and into the laundry room.”
Cited in 4 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Workmanship cited in 17 of 100 reviews; complex slab reroute completed without additional charges per reviewer
1 cited review
“Jay and his team cut into the slab to find no leak. While this was a bit of a nightmare scenario Jay made it right. They fixed and refilled the slab and he re-routed the hot water line up into our attic and into the laundry room.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB rating is 'F' — contradicts overwhelmingly positive Google ratings; pattern of unreturned calls in negative reviews
“Unfortunately, the charge showed up twice on our credit card. My husband contacted him as soon as we saw the error. He never returned calls or texts... his response was over-the-top rude.”
Cited in 2 of the 100 reviews we analyzed.
Billing dispute: double-charge on credit card went unresolved until customer pressed repeatedly; owner described as 'over-the-top rude' when confronted
“Unfortunately, the charge showed up twice on our credit card. My husband contacted him as soon as we saw the error. He never returned calls or texts... his response was over-the-top rude.”
Poor workmanship flag: 1-star review cites broken granite and faucet still leaking after payment, calls unanswered
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I needed some work done and when I spoke with Jay, I believe he got the feeling that I was unknowledgeable in plumbing as I am a new homeowner. He quoted me $800 (I provided the materials). However, he finished the job in 1 hour. $800/hour for labor seems extremely excessive and I feel tricked and taken advantage of. I thought the job would be somewhat complex and time consuming for a price that high. Nope. I spoke …”
“I'll leave one start as I can't give them zero. My recent encounter with Precision Plumbing left me utterly frustrated and regretful, prompting me to share my experience as a cautionary tale for others contemplating their services. The lack of professionalism exhibited by Precision Plumbing was consistently apparent throughout our interactions. On not one, but two occasions, they failed to show up at the scheduled …”
“TL;DR - subpar inspection, lack of accountability, deceitful billing + prompt responses, friendly Hired them for a laundry room backflow / toilet issue and was told after examination that the source was a main line clog due to overgrown tree roots. The new quote was ($260) more than doubled the initial but it was understandable enough due to the size of the job. Within days, the tenants experienced the …”
Positive
“Jay is AWESOME! he was FAST, PROFESSIONAL AND POLITE. Did a great job. We called and he was here in under two hours. Problem solved with zero stress. He's our official plumber.”
“Excellent sewer line inspection service! The technician was professional, knowledgeable, and took the time to explain everything clearly. The camera inspection was thorough, and I appreciated the detailed report and honest recommendations—no pressure or upselling. Scheduling was easy, he arrived on time, and the pricing was better than I have paid in the past to other companies. I highly recommend Precision Plumbing …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Google 4.7★ vs BBB 'F' rating — significant contradiction. BBB non-accredited with 'F' grade while Google reviews are 90% positive across 96 reviews.
Should you hire Precision Plumbing,LLC?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Precision Plumbing,LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Precision Plumbing,LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Rescue · Diamond Springs · Cool